La Belle Rencontre - Châtel

Utter disgrace! Meal was awful and over priced. Lady was the chef and waitress and couldn’t manage the weight of taking orders and dealing with customers. She sold her food as really intricate and so for the price we had high expectations. We soon found out this was the biggest tourist trap and scam as she has clearly microwaved the dishes, my lamb was served cold, the wine was Luke warm not to mention 7 of us had finished our food and we were ready to leave but one (simple) dish hadn’t been served almost an hour later. Lady spoke good English but as soon as we had a minor complaint she said she couldn’t understand and her English ‘wasn’t good’. She had a go at my friend as she had asked for an amendment with her meal and was quickly shut down and essentially told no. The lady was very hostile and patronising and blamed the situation on us being English. Others in the restaurant left immediately as they agreed that the environment was hostile and the food was not worth it. We were not treated as valued customers, we were treated as children. This place was horrible and I wouldn’t wish this experience upon anyone! DO NOT GO!

Very good small dishes mixed by the lady in the hat. It’s not just a nice meeting, it’s also a good address! Not to be missed during a visit to Chatel.

Patronne is the soul of this restaurant, high in color, we spent a very pleasant moment out of time. I recommend

Lovely and smiling person. Excellent dish... Dessert excellent .. Thank you, ma'am.

An unforgettable fondue taste and a passionate boss!