The Britannia - Charnwood

Completely transformed from the old owners! Can't recommend any more! Fantastic food and service Food: 5 Service: 5 Atmosphere: 5

We booked for 7pm and the menu was given at 7.15. We were told six items on the menu were not available. We got our starters at 8.00, which were all so salty. We then waited ages and watched as two tables that arrived after us, were served their mains. We didn 't get served our mains until 9:00. After waiting two hours for food, the chips were cold, and a lot of them were hard in the middle. Three of us ordered fajitas, the fajita that came was build your own, there was no salad and almost no meat (just onion and peppers) and it was more of a casserole. None of us ate many of the chips and the fajitas weren 't really touched. When they came to ask how the food was, we told them this and were advised they 'd take the drinks off the bill. We had already paid over £50 in drinks at the bar, there were only 2 drinks on the bill. When she brought the bill over, the drinks were still on it. We complained again and said that we weren 't happy to pay for the fajitas, we waited 2 hours and it was awful. She refused to take any of the fajitas off because the last time she did that she got 'bollucked ', so not sure if this is a regular occurance. They took the two drinks and the onion rings off the bill, removing £14 total and that was it. We asked for a refund on the drinks we had already paid for and she said she doesnt know how to do a refund. They offered a voucher it was laughable. Disgusted, we almost walked out of the pub waiting for the food, and was definitely not worth the wait. We will never be returning and will be advising other people not to go either. It 's a shame because we used to go to this pub quite often and it used to be nice. Price per person: £20–30 Food: 1 Service: 1 Atmosphere: 1

Excellent food and good to find a pub restaurant serving meals on a Monday evening. Food: 5 Service: 5 Atmosphere: 5

Good Steak night. Good Chef. Nobody in the pub though. All young girls working there.....Nice girls but they need a Headmistress in charge of them. Lol. As they were on their phones etc. Not professional at all. Food: 4 Service: 3

Been here a couple of times when visiting family. The food is really nice and staff are Friendly. Would definitely return. Food: 5 Service: 5 Atmosphere: 5