Starbucks - Charnwood

Stopped off for lunch after visiting ikea. Male member of staff emptied the rubbish bins then picked a plate up with our sandwich on it without even washing his hands in between. We said we had seen him handle the bins and he actually turned round and said 'it 's OK because I only touched the plate,not the sandwich!!! Tables and floors are filthy, toilets also unclean...not starbucks usual standard.

Order was placed through app, which was accepted and money taken. Called less than half an hour later to find they close at 17:30 NOT 19:00 as per the app. No goods and trying to get money back is akin to pulling teeth. This franchise has told me not their problem and to get in touch with Starbucks UK who don't answer their phones or respond to e-mails and social media posts

I went to Birstall Starbucks the other day and I placed my order was a really nice gentleman. However when I went to go collect my drinks one was missing, therefore I headed over the women asking her politely that one of the drinks is meaning, her response back was disgusting saying ‘can you not see I’m making it’ with a tone of voice and giving me a dirty look at that point I headed back to my table and I went back up when it was ready and yet again she gave me a nasty look, I didn’t appreciate her tone or gesture at all therefore I won’t be returning there ever again. Sadly I didn’t catch her name, but the day I went was Wednesday 28th October got served around 3pm-4pm. There was only two staff on at the time a lovely gentlemen and her.

I visited today with my son and we had 2 cookie and cream frappuccino's (these were nice) but the table was dirty and crumbs on the seats and definitely were not cleaned inbetween customers. I would have thought the tables should have be cleaned in between customers.It wasn't an enjoyable experience and I also watched about 10 people touch the door handle pull open door on way out. I won't be rushing back.

Staff warm and welcoming. Places was clean tidy and well presented. Helpful staff. Coffee made just how we like it.