Potbelly - Charlottesville

The food was quite good, but the customer service left much to be desired. My husband ordered a combo meal, and when he inquired about upgrading to a milkshake because the drink machine was out of order, the "manager" seemed completely confused by his request. It was frustrating, but he remained calm. Later, while I was in the lobby cleaning up a spill, I overheard her calling him stupid for not being understood. Overall, it was a disappointing experience due to the poor service.

I was waiting for my train and decided to grab a drink and a bite to eat. When I walked in, the staff member informed me that they would be closing at 3 PM, and I was perfectly fine with that! The drink I ordered was decent.

At the sandwich counter, I told the woman I was a first-time visitor, but she didn’t show much interest and just waited for me to figure out the awkwardly placed menu. I ordered the Italian sandwich, but to keep it short, it was the messiest and most unappetizing sandwich I've ever had. It was overloaded with spicy pepper salad and drenched in condiments, making it inedible. I initially thought they had skimped on the meats because the sandwich was flat and small for what I paid. Afterward, I called to express my disappointment, and the rude woman I encountered earlier took my name and phone number, assuring me that a manager would call me back to arrange a refund. I never heard back. When I went to toss the sandwich, I noticed it actually did contain other meats, but there was very little of it. The bread was over-toasted, and everything had melted into a gooey mass of cheese. Do yourself a favor and avoid this place. The terrible service, lack of parking, and poor quality food just aren’t worth it. Instead, go to Wegmans – their subs are so much better!

We were a party of 4 (2 adults and 2 children). While driving through town and shopping at a few local, favorite places we decided on Potbelly. We do not have a Potbelly near our home hours away.We knew the 2 children would enjoy the toasty Mama 's Meatball sandwich and the delicious cookies! Adults enjoyed the toasty Italian and the addition of the hot peppers with the salami, mortadella, capicola, and pepperoni was packed with flavor and heat. We were greeted and helped by Christina and Paulette and they were beyond kind and helpful. We would love to come back again soon.Parking: Don 't get it twisted- there 's a free parking lot right next to this location. 1 hour free.

I've been here many times over the past few years, and it feels like each time I'm always disappointed. If it wasn't within short walking distance from work, I would have given up on them a long time ago. I have officially sworn off this location of Potbelly now. Ever since there was many management and staff changes a year or two ago, this location has gone downhill. The staff now is ALWAYS so rude! My coworkers and I order online, and I walk down the street to go pick up everything (usually between 3-6 orders). The orders are never correct. Always missing items like cookies, drinks, etc. Tired of having to double check each bag to make sure everyone got their stuff because the staff is too incompetent to do it themselves. Also! Since I am carrying so many orders, I politely asked for one of the bigger bags that has a handle. The employee (pretty sure he is management of some sort too) straight ROLLED HIS EYES AT ME, and make a disgruntled noise. Like wtf.... customer service here is TERRIBLE. They have had way more chances than they deserve simply by being located nearby. Food is barely mediocre at best, not worth it. My coworkers and I will no longer order from them.