Emmet's - Charlottesville

The customer service was fantastic. The rooms were clean, food was good and the coffee was available 24/7, and the atmosphere was very nice. Want to give kudos to Michelle, Ila, Tee who were behind the desk for check-in/checkout on all three shifts because they deserve raises and acknowledgments. I have stayed in many hotels but this hotel has three of the best employees that I have ever seen as far as customer service goes. I would recommend this hotel 100 percent!.

The place was staffed by amazingly wonderful people! We have traveled through this area several times over the years and never stayed with them, our mistake! Very well maintained and clean but again the staff is the diamond!!!

Needs much better maintenance. Caulking and grout in bathroom was dirty, tissue box was rusty. They also did not offer me the complimentary beverage due to my status upon check in. Hotel was nicely updated but is in desperate need of better upkeep.

On the day of arrival my relative shared with me that after a long road trip my relative went straight to the restroom of this hotel. The room had already been purchased online. My relative was followed in by the general manager. Once my relative came out of the stalls the general manager stated that this is not a public restroom (background: there is a homeless population around and bus stop in front of hotel, I guess this is why the general manager felt justified in accosting someone in the restroom). After my relative relayed being a patron the general manager proceeded to ask for ID and a room key while they were still in the bathroom. My relative said no, I 'll do that at the front desk, to which the general manager replied, I could call the police. My relative proceeded to the front desk and checked in all while being followed and heckled by the general manager, including a statement of, I don 't have to let you check into MY hotel! My family has been visiting Charlottesville and staying at this hotel for the past 13 years and never experienced such inhospitable/unprofessional treatment. By a general manager no less. It is inexcusable/ironic/sad that upper management in the hospitality industry would seem to be more concerned about saving face, issuing threats and abusing their authority then actually practicing hospitality. IHG Hotels and Resorts (parent company) states that its purpose is True Hospitality for Good. This purpose was not on display by the general manager. Nor was any of the training in hospitality that I assume was received by someone in a managerial position. I expected my family to receive the type of service we have grown accustomed to at Holiday Inn (an IHG hotel). It is beyond disappointing that this was far from my family 's latest experience.

My wife and I travel a great deal and often stay at Holiday Inn hotels. We have found them to be generally quite acceptable, although boasting nothing fancy or flashy. However, we will never stay again at another Holiday Inn after the awful experience we had at the Charlottesville Univeristy Area hotel in June of 2022. This hotel is very poorly managed and it is a dump badly in need of an overhaul. The facilities are worn and dated, they do not provide daily maid service if you are staying longer than one evening, the shower drain did not work, there is no fan in the bathroom, the sheets are old, worn, and pilled, there is nio safe and there are no luggage racks in the room, and the room is generally very shabby. This is just a partial list of the many shortcomings of this hotel. When we discussed some of these matters with a staff member, the person was defensive and entirely unhelpful and unsympathetic. We paid almost $200 per night for this and we are very unhappy! My advice: If you find yourself in the Charlottesville area, stay somewhere else!