Starbucks - Charlotte

First, the Starbucks staff and service was exceptional and very helpful. I would give this a 5 star rating. However, the experience I had this past Mother's Day outside this Starbucks was horrific and when I sent a concerned comment to Starbucks online that same day, the person who replied clearly had no idea what I was talking about. He/she replied back with apologies on my drink order? What? That wasn't even my concern. My husband and I drove to Charlotte on Mother's Day to go to the Mint Museum to see the Picasso exhibit. First time to Charlotte. We had a nice drive, brought a picnic breakfast, sat in the nearby park, went to the museum. Had a GREAT time! Before we went to the museum, we went to this Starbucks for a coffee and noticed two homeless, dirty men sitting at one of the tables, minding their own business. I really didn't think anything of this at the time. After the museum (2 hours later), we decided to go back to this Starbucks to get a coffee before we drove home. We saw the same two men sitting at the same table. My husband and I both thought this was weird. Why wasn't any of the staff taking care of this? Why were they letting those men sit there? It was a weird scene. Anyways as we were just about to walk in, a homeless, dirty man came walking out and spat on me. Thankfully it was mostly on the ground but I did get some on my sweater. I was completely shocked. My husband started yelling at him and they both said some words to each other. There were several bystanders who saw this happen too. I quickly went into the store, used the bathroom to cleaned up. The staff were very helpful and apologetic to me. That was appreciated. I personally will NEVER go into that Starbucks again until they clean up the outside and needless to say my experience to Charlotte (first time) was not the best one. Will I go back to Charlotte again? Maybe but never to this store.

Hands down the best starbucks! The staff here are sooooo sweet, helpful fun and kind. The service can get a little backed up during the busier hrs of day in comparison to some of the lower traffic locations nearby- but this is a very busy/prime location so it is what it is there. I have 3 locations that are closer to me than this one, but for the service i will always come here!

Nice location for a meeting in Uptown Charlotte — especially if you are having a midday meeting with anyone who works in the surrounding corporate buildings — seating can be limited. Mobile ordering is an option. The wait has lessened with the “pick-up” only location on Tryon Street a few blocks over.

Absolutely love Sarah. Her expertise and amazing personality is pricele . Can't wait to visit her in the future

Visited on our way to the illusion museum. Got in and out quickly and the service was very good. Coffee was excellent as well.