Panera Bread - Charlotte

Good, healthy food, and nice to be able to easily pick up an order and bring it home. However, we have had some issues with the orders not being correct in the past, or missing some bread that should come with our orders.

Panera is a great restaurant and this location delivered on the quality expected. I gave it four stars because of the limited size and the limited parking. This location is about one third the size of a normal Panera, so be prepared that seating is limited. With the amount of offices around this location it seems to cater to the to-go orders instead of people dining-in. To accommodate the to-go portion they have about 10 parking spaces reserved up front. They’ve got the food preparation and to-go portion managed well, however, because of the limited seating people seem to walk around looking for a place to sit. Not a big deal because of how good the food is but just something to be aware of. During the warmer weather they accommodate for the limited seating with outdoor seating.

I enjoy going to this Panera almost every day for coffee and sometimes breakfast on my way to work. They just started opening at 6 which is even better for my morning routine. The only critique I have is that depending who is working the drive thru: your iced or hot coffee will either be mixed for you with your cream and sugar etc ready to go in your car… or you will be handed a palm full of stuff and a full coffee cup. This is not conducive to tidy cars with no where to cleanly discard used packets of sugar or cream cups with no bag for trash since you only ordered a cup. Or if there is no room in your cup for add ins you have to find a way to pour some out. It would be nice to have a standard of mixing the coffee before it goes through the window or at least consistently not mixing it so I know what I’m signing up for instead of an unpleasant surprise!

Ordered one item for pick up online they text me saying the order is ready and then tell me it was going to be 5 minutes. Some people have to be at work if the order is not ready don't advise the customer it is.

New establishment, very clean huge plus very friendly crew food super fresh great service consistently. Every time I’ve visited rather drive thru crib side or dine in the service has been great no complaints at this location