KFC - Charlotte

I don't know why I gave this place a chance. Every time I go, we're out of something or get my order wrong. first they had let me park in front of the first door, which through the drive thru to wait for my order. a few minutes later, the car behind me lifts his horn for me to move, and the kfc staff weeps and shoots her poor one for me out of the way, so they had let me park in the building. Once I finally got my order, I realized they'd forget my drink. I went in to get it and the employee who took my order and manager ignored me both. After they commanded 3 others and I stand there for about 10 minutes, they finally recognized me and gave me my cup. now I'm ready to go and their food service truck comes and blocks the whole carbahn. no way around them. after 30 minutes after home. and see that they eat the cookies to my 12-parts and the 6 cookies with which it should come. I had no time to go back, so I called her and nobody took the phone. I tried to call three times to talk to someone so I can explain this and nobody answered. they screwed up my order, gave a terrible customer service and betrayed me from something I found out. this place is ridiculous! if they forget something as easy as to put cookies in our order. what do they forget? Do they forget that the chicken is past the expiration date? Do they forget to change the oil? Do they forget to wash their hands? absolutely ridiculous, terrible place. kfc must make it better!

I wouldn't give stars if I could! they were out of everything and what we tasted at the end of the order as if it was sitting together with cold French fries for hours, the only thing that was good was the sweet tee! the chicken wasn't even cooked! after extra crispy was asked a grilled the rest had a soft outside. that is by far the worst dinner I ever had! the kartoffels and the heavy even greased mad! the müll outside was so stacked that he looked disgusting! never again!

They were pretty much out of all that no extra crispy huh, no poppies had a sick son to house, so it was a $50 catastrophe, but in the rule they are pretty good in it. they must have been short-size like all others. 20 minutes and go line drawn order was wrong thanks I checked. ends up back through the drive thru to pull forward checked again had left several things ended back into the store :

Food seems to be getting better again. They need to pay their employees more so that they have some pride in their work and not just do the minimum.Food: 4/5

Update: After contacting KFC customer service, I was contacted by the manager of the store which was able to make things right. I will add, the chicken has been great lately, majority of the staff has been on point with customer service, unfortunately encountered a worker that exhibited the worst representation for the company.Previous experience:Ordered 4 PC wings biscuit, ended up with 4 biscuits ONLY! Although I had my receipt could show what was in the box the cashier manager refused to acknowledge and make things right. I requested the district managers contact info which they swore not having any knowledge to share this. I took photos for documentation, while doing so was threatened. I left, googled the customer service number for further service. This is crazy! Never again