Holiday Inn Chantilly-dulles Expo (arpt) An Ihg

Room was average. However our room had a shower and the floor of the shower was super slippery. There were no grab bars and had to put a towel down to prevent slipping.

Hotel was very outdated. The bathrooms were designed incredibly awkward and while in the shower the drain backed up. The room smelled so bad that at 12:30 in the morning we had to move rooms. The front desk clerks were very friendly and helpful, however we will definitely not be going back.

Price was very expensive for the quality of the room offered. Bathroom had no ventilation. Carpet was dirty, and room was very dusty, with no room service offered. Swimming pool was also under repair during time of visit. Staff was also unfriendly. The only good thing was the location.

Been coming here every year for Super Smash Con, and this place could use an update. A lot of broken/damaged furniture and walls, terrifying noises from the elevators, water damage from cracks in the bathroom walls, and the beds and pillows were so flat that the front desk was up half the weekend fulfilling requests for more bedding. The wireless internet was also entirely unusable. Sure, walking to the expo center is convenient, but it seems like that’s the only selling point now.

ADD:Further to this we were served by “Chad” who refused to give me his last name. He misrepresented the facts to me twice:1. Said he learned about shuttle delay ar 5:30. I was at the counter at 5:20 when he told me of the delay.2. The shuttle driver told me she never leaves before 6 and that the rain did not delay her.Chad should be reprimanded.———-Stay was fine although the beds are old and my back is quite sore.Shuttle service to airport scheduled for 0530 for which we got up early. Bus driver not here “because of the rain” and we have to wait until 6AM. No guarantee they will be here then.Very disappointed with this shuttle services.I am Silver Elite and expect better service from an IHG property.Rooms: Beds are old and bad for the back