Hot Wok - Chandler

This is my favorite Chinese Restaurant. We have been there enough to where the gentleman who serves us knows most of what we like to eat. The food is always served hot. Never any complaints with this place. Tables are always clean. Chairs are always clean. Bathrooms are clean. There is always seating when we arrive. Sodas had free refills Hot and Sour was made perfectly. I even ordered some to go. Portions were generous. The lunch menu was available during dinner. Definitely a place to check out if you are looking for a delicious Chinese food restaurant.

After I got home from the meal, my stomach was upset . this place was not recommended

Great food, and large portion sizes and our server was amazing! Will definitely keep coming back!

If I could give zero stars I would. I am stunned by the experience I just had. My family placed a pickup order for orange chicken, pad thai and fried rice. Upon picking it up and arriving home to serve it up the orange chicken was mushy, soggy, falling apart and completely disgusting. Not fresh in the least. We have had orange chicken literally thousands of times (and have had it here before) and this is the most pitiful thing I 've ever had. Secondly, the pad thai is not actually pad thai at all. It has giant flat noodles, not standard rice noodles that are traditional pad thai noodles. Also, it didn 't even taste like pad thai. We called them to tell them and hoped they could remake it so we could come back and pick it up (while bringing the original food back). The woman was EXTREMELY RUDE and not helpful. She started arguing with us, refusing to remake the orders...then even went so far as to say and I quote the orange chicken isn 't supposed to be crispy . Is that so? Interesting because when you look at other photos in reviews of the orange chicken, it 's clearly crispy...as it 's supposed to be...as it is at every other restaurant. I am praying we don 't get sick from the mediocre rice that we did eat. Thank you so much, Hot Wok for souring our family takeout night and for leaving us with no edible food other than one order of fried rice for a family of four. You know that if we had been dining in we would have been treated differently and the quality of the food we were served would matter. Apparently, carryout orders are less important than dine-in? Funny because the price is the same. I have never in all my life had a restaurant that actually REFUSED to rectify a poor food quality issue. Customer service matters and could have fixed this situation. When I have a restaurant that I like, I am loyal to the core and bring lots of business. Unfortunately, that was not the case tonight and I will NEVER order from here again. I would strongly recommend you think twice. Don 't believe me? Take a look at the pictures for yourself. The one on the left is what we received (right after opening it) and the one on the right is a photo pulled from a different Google review of orange chicken. Good luck with your business model, Hot Wok.

Excellent experience, will probably be coming back. The food was delicious, the proportions were perfect, the price was totally worth it for what we got. On top of that, our server was very friendly, helpful, and patient, and the atmosphere was absolutely lovely.