Dunkin' - Champaign

This is always my go-to spot for a quick coffee. The coffee is delicious, and I'm greeted with warm smiles every time I visit.

After requesting oat milk and informing the staff about my allergy, I received my drink, but it looked a bit different. I confirmed twice more whether it was made with oat milk, and the woman assured me it was. However, there was no label on the drink. During an important meeting at work, after just 3-4 sips, I realized it was actually made with cow’s milk. This nearly ruined my meeting, and I ended up feeling unwell after just a few sips of an $8 drink because the staff didn’t pay attention to my allergy.

Used to be a regular here but apparently that doesn't mean anything. Was charged for a french vanilla latte and was given black coffee. I called to let them know and they reassured me that it was a french vanilla latte. Despite the fact that I'm literally staring at black coffee right now. Refused any kind of refund so that'll be the last time I go here.

All I ever order is an iced matcha latte with almond milk and less ice. For some odd reason someone has managed to mess up my order several times. My biggest complaint is regular milk I can't drink it for health reasons. Today just was too much for me I'll never go back.

I asked for a iced match latte with oat milk. I have an allergy to cows milk. I said it three times at the window ORDERING and asked TWICE after they gave me the drink to confirm it was oat milk because it looked too white). I have a hard time tasting the difference after matcha is added but after three sips when I got to work I knew it was cow milk. I had an important meeting and this almost ruined it because I got sick. Please listen when I say I have an allergy, I don't pay $8 to be poisoned :