Panera Bread - Catonsville

I got a text, saying my order was ready, but they had completely forgotten about it. It wasn’t until a nice person asked but I waited 15 minutes after I received the text notification to get my order.

The team lead Aron is very rude and nasty to customers. The customer before asked for bagels and he got upset because she wanted them toasted. The other staff was very sweet but he needs to work on Team lead skills and how to work under pressure when it gets busy, and how to talk and treat customers

Saturday 4/15/2023, we arrived at the 6600 Baltimore Pike location at 4:30. About 20 minutes into the visit, and well after putting our order in (1 whole Mediterranean sandwich, an apple Fiji [no chicken OR cheese], and Mexican soup) we received an apology from the manager (only after my wife questioned where the food was...)that there was a lot of training going on. This didn't seem like the best fit...it was busy, and this manager was training multiple people. We finally left the building at around 4:58. Way too long for such a small order! If this level of training is occurring, maybe it would be a good idea to put some kind of note out, so the customer isn't blindsided; as we also had to literally WITNESS this manager CORRECT an obviously new employee...after he had come out of the back area RUBBING ALL OVER HIS ARMS WHILE WEARING GLOVES...and telling him to TAKE THE GLOVES OFF, AND WASH HIS HANDS

Food is often not ready at the estimated time. When the system notifies me that my order is ready, it is often still not ready. Food should be already available on the pickup shelf when it is marked as ready. Orders are not always accurate. I understand that people are not perfect, but this happens more often than it should. There is not enough attention to details. Many items regularly go out of stock, such as bagels and certain sandwiches well before closing time. Panera needs to stock up on items that are frequently out of stock. If you don't order by 1 or 2pm, you are usually out of luck and might as well order elsewhere. Prices are not consistent and change throughout the day. When my order is correct, the food is good, but the prices are too high for all of this nonsense. Improvement is needed. Management presence is needed.

The Ceasars salad was aweful!! It had so many stocks ,I picked them out and there was no salad left to eat. This is the worst especially since food is so high. Never again will I order a salad from Panera at 6600 Baltimore National Pike Catonsville MD.