Shari's Cafe And Pies - Castro Valley

The food at this restaurant is consistently excellent. The atmosphere for dinner is pleasant, and Jolien is an excellent server. Despite being busy, she was incredibly helpful and apologetic for any delays. She even complimented me and my partner, which was a nice touch. The service was top-notch. I highly recommend the Chick bacon cheddar with Parmesan crusted bread instead of the bun, as well as the delicious chicken tenders and pies. There are plenty of vegetarian options available, as well as kid-friendly options for families. Parking is plentiful in the lot and on the street, and the restaurant is wheelchair accessible on the first floor with many accommodations available. The staff are understanding of dietary restrictions and willing to help.

The food is outstanding, but the interior urgently needs renovation as it is quite unclean. The paint is peeling off the walls, and the booths are filthy with taped-up seats.

Honestly, this place WAS good. Out of nowhere they decided to hit rock bottom. The portions are a joke, especially for the prices they 're setting. I ordered the steak medium well and eggs. I got my steak literally raw, like, deep red raw. I called it in and was told "Oh he 's always doing a great job, we never get complaints for the steaks "Why not just accept the fact you guys messed up my food?Please second guess before you come here, you don 't want to be disappointed.

The lady that was probably the manager smelled like pure smoke. She was picking at her ear while taking our order, when she gave us our drinks she put her hand all around the area that our mouths go on. She touched our forks and knives with her hands. The food was good but the environment was uncomfortable and disgusting that we lost our appetite. Her clothes were dirty and her stomach was out to the point where you can see her underwear. She was breathing really hard on our food too. This restaurant has changed for the worst because it used to be so nice, the employees were nice and were formal but now it’s completely different.

If I could u give 0 stars. There food has been garbage. But there pies have been OK. Now never again not even a pie. The pie was so old the apples had formed into a hard crystal. And it was sugar free!!! And the insult of all was the assistant manager sold it to us!! We need a better family place in Castro valley. Disgusting on how they did this!!