Restaurant Hotel des Thermes

Do not correspond to the three stars standing, otherwise attributed long ago: the decor and its dust, its comfort especially sdb are of this same time... For dust and renovation

Very good reception, spacious room and dinner, like breakfast, perfect!!

Good reception. Good service. A rich and delicious meal. Creating advice.

Only one night in this place was enough for me. Despite a good quality hotel and a very pleasant staff... the owner, neither friendly nor welcoming, left me a very bad impression. This man should quickly retire and change region. He should never have worked at the hotel and especially not at the Gers... His customers are demanding and eternally unsatisfied and the gascon discoloring and unproductive (according to him) I complain about the curists who stay at home 3 weeks and especially his staff. He forgets who allowed him to live all these years!!! He will have to meditate on this small sentence: “Happiness never comes to those who do not appreciate everything they already have” For my part, my stay of rando on the GR of the countries of the region around Auch allowed me to meet, at random, in shops, historic sites or lodgings, very professional, competent and exceptionally useful people.

We spent 2 nights at the Hotel des Thermes in Castéra-Verduzan including one with a Smartbox Escapade Gourmande. In this one we had one night, breakfast, dinner at the hotel's restaurant, and access to the baths near the hotel. We set the second night via the Smartbox site. We called the day before to know the check-in time from 4pm. We had to call back to see if we could arrive after 8:00, it turns out that if you intend to arrive after 10:00. It is only on the second call that we learn that the boiling bath 30 minutes and access to the swimming pool steam sauna 1 hour of the baths has been reserved for us without warning us. The boss answers us dryly that we had to book and that's how and not otherwise. We get nicely: no violence, it's holidays. They should have sent us an email or called us... Arrived at the hotel, we were received by a charming girl who apologized for not warning us the boss had not even apologized! . The room: cozy bed, shower with unpleasant curtain, bidet with rust tasks or something? but overall. However, while we were still in bed, an employee tried to enter our room! Certainly to clean up, but the least thing would have been to knock at the door! Breakfast: 10€ for no big thing: no fresh bread, no terrible jams, reduced choice. I found a cockroach in the middle of the mini-beurres! In addition, someone was passing the vacuum cleaner just behind us while we were the only customers in the room... Dinner: hearty and very good. Rustic cuisine as you like in the Gers: garbide, foie gras, duck thigh, crispy. Menu imposed because included in the Smartbox. Note: We paid everything on the Smartbox site. On the eve of our departure, an employee tells us that the boss wants us to pay for 1 extra breakfast because not paid yet. After rereading our bill, we are certain to have paid our debt. The boss, very unfriendly and very aggressive, imposes on us to pay €10 as Smartbox only counted a breakfast. It was well noted 1 breakfast for 2 . We don't agree, but let's settle. We will make a claim from Smartbox. Review: friendly hotel, friendly staff, very beautiful region, very good gastronomy but boss infect.