Penn Station East Coast Subs - Carmel

Just doordashed 2 sandwiches and a medium fry. Got 1 cold sandwiche and a half of fry. Called up there and got laughed at and offered a free small fry if I came in.

We love the sandwiches and especially the French fries. Always fresh and made to order!Dietary restrictions: Gluten allergies.

Ordered a 9 terriyaki grilled and asked it to be run through the garden except for banana peppers including mushrooms and onions. Well I got chicken and cheese on bread and that was it. They need people that know how to read.

Food was amazing but Jake was definitely the best part. He was super friendly sanitary. Thank you jake

I would give the food 5 stars, except my fries were cold. It is more related to the appalling customer service that I take my precious lunch hour to write this review.I ordered and paid for my food online. When I arrived at the store, there is a line to order and no place to indicate where to pick up online orders. I waited in line. While waiting I saw them set aside an order. After waiting for a very slow cashier to deal with the 3 people in front of me, what I eventually learned was my order was getting cold. I eventually got to the front of the line and was given my order. I asked the gentleman why there is no way to pick up my order without waiting in line, when I should have been able to grab the order and go. He did not address my concern, just said, I just do what I am told. This is the worst example of customer service an employee can display. I left and am glad that I do not live in the area, because I love the food, but will not ever visit this store again.