Laing's Coffee Shop - Carlisle

I have been here many times and generally enjoyed every aspect of the visits. However, recently, the service has been gradually getting worse. On our recent visit we booked for 12.30 and arrived on time and were shown to our table. 56 minutes later the meals arrived! At no time in those minutes did any member of staff come to tell us there was a delay. When the meals eventually did arrive, there was only one word from the waitress. Enjoy . The location is good as is the food, but it seems that the emphasis is on making more money by cramming in more customers rather than showing respect to them. The attitude of the owners/managers needs to change. The service can only be described as appalling.

Went with friends for lunch. Ordered cheese and onion quiche with a side of chips. I was expecting a slice of creamy, cheesy, quiche. What came was a deep, round pie style 'quiche ' which was hot I wasn 't offered a choice of hot or cold. That in itself was not an issue if the quiche had been nice. But it had not only been microwaved so the pastry was soft but there was no cheesy flavour and had a texture of baked egg in fact there were large lumps of egg white in it where it hadn 't been whisked enough. A quiche in my opinion and baking experience should be well beaten, with cream and a strong enough cheese that you can taste it, and a soft texture. I have had food here before and it was nice but this was SO disappointing. I left over half of it owing to the texture and lack of flavour. I didn 't complain at the time as I had tried almost half of it but come on Laings go in the summer to Hutton In The Forest tearoom and see what a real quiche should be like blooming lovely. For the record the chips were great and the side salad with a balsamic dressing was lovely.

Great restaurant/cafe just off the motorway but no traffic noise. We stopped for a light lunch and despite being very busy were given a table. Coffee was excellent. The menu is extensive including Sunday roast which looked plentiful and fresh. Big plus is that it is dog friendly and our pooch slept under the table. Staff were friendly if a bit rushed. Decor was barn like, clean and tidy. Def will make a return visit with a bigger family group.

I wrote a negative review some time ago but since then we have visited twice. What a complete change. The staff were lovely on both occasions and the food/drink was too. Definitely worth a visit.

Went for coffee and cakes. Toasted tea cake was burnt. Strawberry tart very disappointing. The cream was off. Took the strawberry tart back but they still charged us!! We visit 2-3 times a week so will be a long time until we return.