The Little Man Coffee Company - Cardiff

Pleased when told my old style loyalty card was now complete, displeased when an hour later a different server said it was not valid (as it had combination of stamps and punched holes). Seems like loyalty depends on who you ask and works one-way. Important? No. But does spoil the taste of an otherwise consistently good coffee.

Great warm welcome, fantastic coffee and delicious food. Highly recommend. I had an oat flat white and avo and egg on toast. Perfect.

This is a great coffee shop serving deliciously freshly roasted beans. The coffee was great, the cakes looked wonderful and I will certainly try one on my next visit. The staff are friendly and welcoming, definitely somewhere I will go back to.

We visited here twice in 4 days during our stay in Swansea. The coffee is good and served hot not Luke warm. The cakes are delicious. We had carrot cake and Victoria sponge

Terrible service, myself my partner with our 10 month old son came in to grab a hot beverage before departing Cardiff and heading back home to plymouth. We ordered 2 hot chocolates and I was willing to let go how busy it was in store, being that time of year and didn’t mind waiting patiently for our drinks to be made. But what came after is where I am unhappy, so 10 minutes or so after leaving Cardiff, I sat drinking my drink and when I eventually got to the end of my drink, I was left with the marshmallows, only to have to spit out into my hand the contents of some marshmallows and some GLASS. Not just one, but two sharp pieces after biting down into what I thought was just a stale marshmallow. I’m am utterly distraught at this I understand these things can happen and was willing to just let it slip but I wanted to inform the shop, so I tried to call (6 times) I also sent a Facebook message, only to be completely ignored. It’s been nearly a week and my message has been read and ignored!! I am absolutely shocked at the customer service here! If it wasn’t for the marshmallow being a chocking hazard for my son, I would happily have given him a sip of my drink, so it could have been a lot worse, thankfully it was just me this had happened to. I am a big supporter in independent businesses but I feel truly let down by being rudely ignored.