Pettigrew Tea Rooms - Cardiff

Lovely afternoon tea. Staff were very informed and helpful.

4 May 2019 Wow am I stuffed. An afternoon tea for 1 can go for 3 people. I came here on an empty stomach and so stuffed. I had to pack up the rest to eat later. Clearly not had many afternoon teas in my life. I enjoyed the Vegan Afternoon which came with 1 slice of mango vanilla cake, 1 scone with vegan margarine jam, 1 sandwich of cucumber sourcream the other cheese tomato and a half shot latte with oat milk. They have a selection of 2 vegan cakes, 2vegan fruit or plain scones 4 vegan sandwiches. I strongly recommend this place. It can get very busy as it seems to be very popular. Perhaps book a place. The staff were friendly too, though looked a little stressed, perhaps as it can be busy. Very happy they cater for Vegans.

The afternoon tea at this restaurant was quite disappointing and did not offer good value for the money. At £45 per person, we were expecting high quality food and service, but unfortunately, we did not receive either. The chef was apparently sick and there was no acknowledgment of how this would impact our experience. Unlike most places that offer refills of tea, we were expected to pay extra for more than two small cup fills. Additionally, the package was supposed to include a sweet bauble and a slice of cake to take home, but there were no baubles left and only three slices of cake for four people. Instead, we were given two Welsh cakes each, which appeared to be past their 'use by' date. Overall, for £180 for four people, this was a very disappointing experience and I would not recommend it.

This used to be my favorite spot for afternoon tea. The food was great and worth the money. However, to be straightforward, I will never go back again. The food was okay, but the bread in our sandwiches was cold and hard. The crusts were difficult to eat. The tea had very few tea leaves (5 leaves as if the teapot hadn't been cleaned) and the cutlery was dirty. The cream and jam for the scones came in a small pot for three people, so we had to go back downstairs to get more. Additionally, the tea did not come with milk, so we had to go downstairs again. The food wasn't as good as it used to be, and the customer service was disappointing. Overall, a huge disappointment and I would not return. It was a completely different experience, yet the price was the same. Save your money.

This tea shop is located next to Cardiff Castle, so it attracts a lot of tourists. However, the cakes and lunch items are incredibly delicious, and the staff are great even when it's busy. The takeout window is perfect for enjoying a snack in the park behind the shop.