Henry’s Cafe - Cardiff

My party went to Henry's for brunch and had a great experience. Our server, Curtis, was exceptional and made sure everything was perfect for us, going above and beyond to accommodate special requests. We truly appreciated his service and will definitely return. The brunch food was good overall, though some of the sausages were too tough to eat. If this issue is addressed, it would have been an amazing brunch. Nevertheless, this minor setback wouldn't deter us from dining here again. Thank you once again.

The food at this restaurant was great, with plenty of options at good prices. The pie was delicious and came with a generous serving of vegetables. We stopped in for a late afternoon pre-theater lunch and were served promptly. We enjoyed a lovely cheesecake for dessert. The service from Julie and her colleague was fantastic, thank you for a wonderful experience.

We went for a pre-theatre dinner and arrived early to ensure we had plenty of time to enjoy our meal leisurely. We were served by Julie and another young man who were both very polite and did not rush us. I ordered the lamb shank and my husband had the beef rib, both were served piping hot and in a reasonable amount of time. It might be helpful for future diners with theatre reservations to inform Henry's of their plans and seek advice on the best time to reserve a table, as the restaurant can get quite busy.

Pre-theatre dinner reservation. Had to wait to be seated. Understaffed. Long wait for drinks, only receiving them after complaining. Another long wait for food. ANOTHER COMPLAINT. Was offered free drinks that never arrived. Finally received our meals. Lamb shank was cold and the Hunters chicken was just about warm. ANOTHER COMPLAINT. Was offered a discount on our bill which we turned down and left without paying. Witnessed other diners complaining about cold food and slow service. Also witnessed diners leaving as they hadn’t been served. At the end of the day, if Henry’s cannot cope with the amount of bookings for a pre-theatre dinner service, then they should turn down bookings, it’s better to have a half full restaurant with happy diners than a full restaurant with unhappy diners. The staff also need more support with extra staff on duty at busy times. I’m not sure if the place is under new management but if it is then they’re not doing a great job. Henry’s has been in that same spot for well over 30 years and the pre-theatre dinner service after that long should be a beeeze. I certainly would not recommend this place to anyone now and shall not be returning anytime soon which is a shame.

Reserved a table for 6pm as we were seeing a show at 7.30 so gave us 1.5 hours for food before the show. Turned up they couldn’t find my reservation so showed them the confirmation email. Found us a table, sat down waited 25 min before we even got a menu. Ordered drinks and food eventually, both of us wanted steak but they had sold out so ordered something else. Waited another 15 mins for the drinks! People had been waiting ages for food and all complaining, I asked the waiter how long food would be as we had a show to go to and already been sat at our table around 40 mins and only just ordered the food as service was so slow with the waiter coming over to be told at least 45 mins!!! So ended up leaving as wouldn’t be enough time. So went away disappointed and hungry with not enough time to find somewhere else to eat in time before the show. Terrible experience and will lot be returning or recommending this place to anyone!