Tropical Smoothie Cafe - Cape Coral

Orders are always correct, hot, and fresh. Im addicted to Blimey zlimeys with extra lime and B12. And best snickerdoodles EVER!!!

They never cease to fail to have the worst customer service and the worst wait times. I?ve worked in restaurants as service side and management side for years and this place is beyond lacking. The kids have zero people skills let alone manners. When you go inside or use the the drive through they blatantly ignore the customers until they see fit to get off their phones or stop their conversations, causing wait times to be no less than 15 minutes for even the simplest of orders. They treat the customers as though we?re annoying bugs that just won?t go away. If management can?t seem to keep these kids in line then why have them employed tarnishing the company?s reputation. You need better management and better employees. I sincerely hope these kids aren?t like this for their own parents and if so I feel bad for them. The only reason I even keep coming back is because my 4yo daughter loves the smoothies otherwise I wouldn?t even bother giving the money to pay the wages to self entitled brats.

Staff that works here is terrible. These kids they hire are incompetent and have terrible attitudes. We had 1 person ahead of us and no one inside and it took 25 min to get our food. 15 minutes of that was sitting at the drive thru speaker. We pulled up and we did not greeted. After a minute or two we asked if someone was there and they answered and said to ?please wait? in a rude voice. 10 minutes go by and we?re still waiting and we have to ask again. They finally answered and took our order. Did not ask us what sides we wanted, just assumed we want those nasty salt chips. Food was made ok, but they need to start hiring people with customer service experience, not some young kids that have attitude and moral issues. This place is terrible

Tropical Smoothie is my favorite. This particular establishment is only may be a year old. Very nice place and a great location but horrible customer service. My father and I walked in and two girls looked at us but not one said anything to us. Two minutes later somebody else walked in and walked straight to the register and he asked if we were waiting and I said yes and then one of the girls said I?ll be right with you. The smoothies were brought out to us and the kiwi quencher was definitely missing something as it was extremely tart. When our food was up the kid sat at the counter yelling out what was in the bag instead of bringing it out or asking somebody?s name as the others cafes do. The quesadilla was good but the chicken caprice is definitely better at the Fort Myers location.

Everything was great but this was my first time at this location. The drive thru....w t f...? How did that even pass code? I've got a 4 door pickup and barely made it. I will definitely be bringing the woman's Hyundai next time.?Oof