East Side Mario's - Camrose

I received a burnt lasagna that was dry and lacked flavor. It was clear that it had been sitting out for a long time after it was cooked. The garlic roll had a similar lack of taste. I won’t be coming back again.

Wow, I had such great service tonight! It seemed like they only had one or two staff members on duty, including those in the kitchen, but the service was exceptional. Our drinks were refilled promptly, and the food came out quickly, fresh, and delicious. The atmosphere was very quiet, with only one large table besides our group of four. I’ve visited this restaurant many times before and have always found the service to be good—usually around 3 or 4 stars. However, tonight's experience really elevated it to a 5-star level. I just wish I had caught the name of the guy who assisted us. The food was as excellent as ever!

The waitstaff appeared forgetful and seemed generally uninterested in their work, although there were moments of friendliness. The manager, on the other hand, was incredibly hardworking, zipping around to assist and clean up after the other servers at least once every minute or two. I tried the panzarotti, which was just okay. It was excessively greasy; I understand it’s deep-fried, but it was over the top. A baked version, similar to pizza, would have been a better option for something like that. I think I’ll stick to the pasta next time. The location was surprisingly busy. In summary, the manager was excellent, but the service felt like a one-man show.

Three friends and I stopped here on a holiday long weekend for lunch. The food was pretty decent, although the server got our order wrong, even after one of my friends pointed it out on the menu for him. Our empty dishes were left on the table for about 10 minutes, as different servers walked by empty handed. One was even washing windows and glanced over a couple times. I guess washing windows is more important than clearing a table. The last straw that really made this lunch suck was the two bartenders in the lounge. Our table was out of sight but still within earshot. Throughout the whole meal we could hear them complaining to each other about having to work the holiday. I just want to go home Ugh I hate working on holidays. Really added to the atmosphere. Not coming back again.

In town visiting family and like usual, we came here Friday. Service was pretty terrible. We ate our appetizer and salad before we got drinks. When the drinks did come they were wrong. Our server just seemed frazzled and no one helped her. Food was mediocre, my chicken parm had literally no mozzarella on it. I also dislike that they made their lounge kid friendly. It was way better when you could seat yourself in the bar area. I think I'll go somewhere else next time.