Carluccio's St Pancras - Camden

Disgusted and dissatisfied by the whole dinning experience.We sat outside, waited way too long for the food, chicken finally arrived,it was dry and cold,asked for 2 small glasses of wine but we have been charged for 2 big glasses of wine, extra charges added to the bill as well…However, the most disgusting thing, was the mouse running in between the tables… Have showed it to the waiters and they said they can’t do nothing, as St Pancras is an old station… Absolutely a huge disappointment from any point of view. Will never ever return to Carluccio’s

Pleasant ambience service ok food mediocre at best. The coca villa was ok. Not like the Carluccios of old. Chicken was dry edible

Seasonal menu limited and further restricted by unavailability of dishes. One staff member trying to serve too many tables while colleagues chatted and looked at screens. Tap water not topped up nor jug left on table. Poorly cooked chicken, dry and rubbery. Presentation below standard. We were not allowed to sit at table of our choice despite it being available for the whole of our visit. We sat inside as it was chilly but had to keep coats on due to lack of heating. No photos taken nothing to recommend. Very disappointing.

Over the years 7 of us have used here for a meet up and lunch, sadly we shall not be using again. Last yet and this year there have been issues with the toilets very poor The food was mostly disappointingly poor this year. Service was ok HOWEVER BEWARE Our biggest shock was being presented with our bill saying SERVICE NOT INCLUDED yet a 12.5% service charge had already been included ……… when challenged the restaurant said it was a head office problem waiting to be corrected : sorry unacceptable BS.

Staff lovely but this chain has gone from really good to really bad since it had a new owner. Carluccio's used to have delicious vegetable dishes and starters (eg aubergine stew was so tasty). Today my choice of food as a real vegetarian was so limited. The starter was a joke. I chose a nut pesto and bread selection. I was given a tiny bowl of sliced salted maybe cashew nuts with dried ?pesto flakes on top I could have bought myself a large packet of salted nuts for less. Even worse was the bread a few bread sticks, two slices of stale white bread, two small pieces of state focaccia bread. I will never return until it honours its founder's wonderful Italian food and menu again.