El Jefe's Taqueria Harvard Square

I enjoyed a fantastic salad at this restaurant. The vegan options are clearly marked, even the dressings. You can choose what ingredients you want in your salad, and they mix it all together for you at the end. It was the healthiest option I discovered in Harvard Square.

I visited this restaurant about a year ago and decided to try one of their vegan salads. When I asked if the bread that came with the salad was also vegan, the response I received was uncertain, suggesting that it might not be gluten-free. Unfortunately, I later found that my salad contained accidental feta cheese crumbles from a reused bowl they used to toss the salad. This experience has left me disappointed and I have made the decision to not dine at this chain again.

Eating is great, but unfortunately we have ordered the last few times from the location cambridge, the orders were wrong. no promised accompanying pages with some escape, and this time I ordered the vegetarian quesadillas, but was given chickenerquesadillas. I will give them another chance, but if the order is still wrong and incomplete, I will not return. I hope they will pay close attention to what they command.

My recent experience was abysmal. I placed an order for burrito bowl; but the order taker kept repeating my order as fajita bowl. Granted that we both were talking through our masks. When I saw the receipt, I saw that I have been charged at the higher rate of fajita bowl: so I reiterated to the cashier /order taker pointing out the price at the menu. He instead blaimed me for the wrong order, charged me the price of fajita bowl and scornfully threw a few extra pieces of fish in the bowl, did not close the lid properly. Overall the experienc was bad. I think you should keep people who speak and understand English better at the counter and not mess up order like this. By the way, previously my wife ordered from the same place online. They managed to mess up that order as well. The food is reasonable though.

Great food but lately El Jefe's is taking a hit on bad reviews due to @GrubHub's poor ordering system with algorithm issues which I have brought to their attention, and seems they still haven't fixed since I placed an order months prior. On 3 separate occasions on the same date and time I received my order incorrect. When I compared the order from my GrubHub account against the receipt received from El Jefe's, it was determined I was missing many items from my burrito bowl. I contacted GrubHub in which they kept refunding me, and I also mentioned the issue. I ordered El Jefe's 2 more times and the same error occurred both times. I could see once they mess up the order due to reading it wrong but not 3x. El Jefe's only puts an order together based on the ordering slips they receive from GrubHub, so if something is off with GrubHub's ordering system that is what the restaurant is receiving and thus creating the order from. As much as these food delivery services are ripping off these restaurants, they got a nerve to make the restaurant take accountability for their mess ups and ordering errors. They're already scamming these vendors out of $ and continue to affect these companies in a negative manner. Time for these vendors to go back to the old delivery ways and cut the greedy middle man! These good delivery services are a total rip off with their high fees, whacked discounts that don't add up, and lack of customer service.