The Boathouse - Cambridge

Lovely food and service, jack was so helpful with my brothers birthday and sang for us and helped with cake Thankyou jack!

Came to the boathouse for lunch with my parents and my partners parents. The staff were unwelcoming and very rude with my whole party. Booked 2 tables of 4 (2 of these being children) and asked if possible to be sat together, they messaged me beforehand and said this is not possible and we will be will be treated as completely separate booking, to which i replied i was happy to be treated as separate bookings as we would be ordering separately anyways but would like to be sat near eachother, to which i did not get a response When we arrived at the boathouse we was immediately greeted with a rude staff member stating that he had already messaged me to which i said i know and i understand and he was not accommodating or helpful at all. We was then seated across from each other which was ok, however there was a table of 6 and a 2 that was not in use so we requested to be moved to that table, to be told very bluntly that no we cannot as we are only allowed to sit at our tables as they was “fully booked” for lunch. This was definitely not the case as the whole period of time we was there (1pm-3:30pm) no other tables were seated around us and the table we requested to be sat on was not used. Alongside this our food took ages to come out, we 3 ordered starters between the 8 of us which took 45 minutes to come out and then our mains took a further 30 minutes to come out afterwards. While waiting for mains we spoke to a staff member and she was not apologetic for our wait and just stated that it would be out in a minute. We will not be returning due to the unwelcoming atmosphere and rude staff members and have advised friends on my experience, which is a shame because the food was tasty and if had a different experience with staff we would consider returning another time.

Lovely pub with a lovely outside dining area. Food was excellent and service was good. Can recommend the spritz selection all 4 was very refreshing

Great find on a chilly wet evening. Very friendly staff and locals. We had our favourite choice of lamb shank and a bottle of house red.

If you are looking for a place with bad customer service and bad food, look no further! A great pub to recommend to someone you don’t like The one good thing about the boathouse is the outdoor seating area, so it may be less bad if you’re just going for drinks.