Shake Shack Dupont Circle

DONT EVER COME HERE! the place was beyond filthy. Sticky tables, slippery floor, dirty stairs and an unapproachable bathroom! I was appalled by the lack of hygiene and by the nasty smell of the place. I was negatively surprised especially by a place who 'prides itself of a clean and comfortable place '.

Great service, good foodVegetarian options: Excellent non dairy Chocolate shake- better than regular chocolate shake. Tastes like chocolate mousse

The food was good, but the service Not that good... Andy Not that Clean neither

I needed a good burger and Shake Shack never disapoints. I added bacon and I appreciate that there was no stinginess about adding it to my triple stack and to my fries. The staff always look as if they are having a good time so I love coming back.

Oh my god, let me tell you, I am NOT happy! I strutted into this place, not even that crowded, but honey, they took forever to serve up my food. And let's talk about my burger, perched right on the filthy edge of a tray that barely got a lazy wipe. I mean, come on! And the bathrooms? Oh, Lord! It was a hot mess in there. Garbage was overflowing, pee was all over the floor, and nowhere was a paper towel. Disgusting! Meanwhile, outside, a whole crew of employees just kicked back, gabbing about cars. Hello? Let's talk focus on customer service. Now. Wait for it—it took a whole hour to get our food, and by the time it arrived, it was colder than my last breakup! Cold, terrible, just straight-up disappointing. And those kiosks? Broken! We had us waiting like fools in front of the counter, calling out names like it's some game show. And don't even get me started on the specials—or should I say, the invisible specials? Because they sure weren't showing up on any menu. I've had these burgers in NY, baby, and when they're good, they're good. But this? A tragic mess! Ordering was a circus, just kiosks and chaos. I asked about the shakes, right? Because it's Shake Shack, honey! But the first employee was clueless, and the second just shrugged. All that, and you'll tell me you only got vanilla, chocolate, and strawberry? Oh, I need a better manager up here because of this. This isn't what fabulous looks like. Get it together!