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Contribuiți la feedbackWent in waited for 20 minutes and no one waited on me.
The quality of food has definitely slipped. Perhaps I shouldn 't have ordered on a busy bogo day, but come on, if that 's what you 're gonna advertise, then make sure you 're well staffed. Placed my order online, went in when my meal should have been ready based on my receipt and I still had to wait an additional 30 min, just for the order to be wrong and the fries to be cold. And to top it off, there was a hair, yep, I 'm mentioning that, a hair in one of the wings. It 's not like it happened to fall on top while it was being put in the box, not uh, that hair was cooked into the chicken wing. I would soo post a picture, but I 'd hate to ruin the appetite of those who love BWW. I asked for a refund, and I expect to see it within 3-5 business days.
The wait its too much. Definitely, not coming back to this location.
February 2024This BWW got new seating furniture, it appears that with the new set up larger groups will be accommodated faster.They also have a QR code to order and pay.Kid-friendliness: There was a changing station in the girls bathroom. The waitress offered a sling for the baby car seat. They also had high chairs and booster seats available.
This was my 3rd an final attempt to try this location. We came to eat again on 2/22/24 at about 4:45pm we were a party of 4 after asking if we could have a table we were told NO that they were short staffed again. We agreed to the bar. We were greeted by the rude and racist bartender Jake Loren. Not only was he rude to myself and my friends he was blatantly being racist. I didn’t know that BWW San Marcos racially profiled their customers. Do not eat here. The bartender obviously has his own agenda. Do better!