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Contribuiți la feedbackHad my birthday party here recently it was absolutely amazing ! Lovely staff , great food , amazing service will definitely be visiting again!
What a disappointment! Visited yesterday (8 of us in total) for a Prosecco brunch for a friends 50th. Booked back in Feb and also paid a deposit for us all as advised we would need to. Arrived just after 11am to be given wrong menus first. When I pointed out we’d booked the Prosecco brunch they seemed slightly put out as it wasn’t on the booking. Anyway as there were a few of us and we hadn’t seen each other for a while we spent a good 15 mins catching up and chatting as women do. Not at any point did anyone during this time offer any drinks, pour our fizz ready or ask if we were her ready to order. We were greeted by a really rude waitress upon arrival and then same waitress proceeded to tell us at 11:20am that we needed to be off the table by 12pm as they’d got a private booking. When mentioned that at no point had anyone stated this upon booking, paying the deposit or arriving they couldn’t care less. Fed back our disappointment but again didn’t really care. At 11:26am another waitress came over and said that the kitchen was closing at 11:30am so we had four mins to place our order, with a further 30 mins to eat up. Still at this point despite the menu stating we had two glasses of Prosecco with our brunch we hadn’t received a single offer of a drink. Anyway quickly placed our order and eventually got some drinks. We did speak to a few team members about the lack of service and poor customer service but all one kept saying was “I don’t even know who took the booking?!” Food subsequently arrived prompt (to get us out in time no doubt) and it was ok. Not bad, but ok. Food was lukewarm, coffee was lukewarm but having previously fed back we didn’t feel it was worth raising these issues as clearly no one cared anyway. We then got asked if we wanted the pastries that were on our menu or just more Prosecco. No doubt in an effort to clear the table; however we did opt for the pastries as this is what we had chosen. At no point was a check back conducted during the brunch and we were generally just made to feel really unwelcome. We did receive our coffees free of charge but there was not one apology, or any customer service given and to be honest left such an awful atmosphere that it completely ruined our friends 50th celebrations. Really disappointed because actually this place has such huge potential in a lovely’s setting. 8 ladies that most definitely won’t be back. Such a shame as we had this planned for ages and were really looking forward to it.
Fantastic food and service great atmosphere very casual and relaxed good value would recommend a visit second time there this one for lunch previous one for afternoon tea which was immense
Lovely lunch of light bites menu good value, nice and hot, beautifully presented. Sat outside in the Courtyard which is absolutely lovely, good service, waitresses seemed very happy and welcoming.
We found ourselves with a moment to spare when our children were otherwise engaged elsewhere so we called in for a late-lunch early-dinner for a Mom Dad date. We were in and out in 50 minutes but had a nice time. Very fast and friendly service, and quirky surroundings. Had the weather been warmer then outside looked lovely. The cod goujon sandwich tasted good but could have been presented better, perhaps laying some rocket in the bread before adding the goujons. The pizza was very good. I had an Alfredo which was lovely, hot, crisp and tasty. The chicken strips were pure white, and there was plenty of fresh basil all over it. Recommended.
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