B B Taps Grill - Burlington

Stayed here for 1 night as we were visiting family in the area. The location is amazing and centrally located with a lot of things nearby. Maria was very kind and funny, she made the checkin process seamless and enjoyable after a long drive into the area.

Came to hotel in person to see if they have inter leading rooms available for my requested 3 night stay. They said absolutely yes and proceeded to make my booking. When we arrived a few weeks later to check-in, we were told these rooms are not available and they would have to give us alternative rooms. We got two rooms on the basement level, not interconnected. To make matters worse, here are the defects we had with the rooms: Room 1: toilet blocked. Room 2: Basin won’t drain, coffee machine does not work, and worst, aircon does not cool. When we addressed the immediate issue with front desk, ie: blocked toilet, we were told they not sure if they have someone to send but will call supervisor to ask. We waited two hours with no feedback. We then went looking for a plunger and then addressed the toilet and basin ourselves. What a joke. Did not know the Aircon was not cooling until having to endure a night of limited sleep. Only to wake up next morning to see the coffee machine is broken too. Stay away, this place does not meet even the basic hotel standards.

Rooms very clean amazing, Outstanding breakfast very good just need to wait for few hot dishes few minutes not bad staff amazing overall amazing except the bar in the lobby they changed you crazy I had two Double vodka and one drought Canadian they charged me $59 I was like what the hell but over all good Check in 28 June 2023 Checking out July 2nd 2023

We were hesitated to book at the hotel after reading some previous reviews. We are so happy we did! Best Location!!! here are some of the questions people asked: parking: we were afraid the hotel wouldn’t be able to provide on site parking due to the “sound of music” festival over the weekend. The park was blocked for hotel guests only and we had no issue getting a spot $15 overnight) room is spacious with microwave and fridge we got a room on the 3rd floor window facing east) With all the concerts right beside the hotel, we didn’t hear any noise at night breakfast is included in the booking. From 7:30am to 10am) I suggest to go early! Some items might run out and take some time to cook) if you go in the last half hour or so we love the patio! Great views! staff are very helpful and friendly!

Our biggest issue was the lack of hot water pressure in our shower effectively limiting us to a cold shower each day. Despite mentioning this many times and asking to speak to management nothing was ever done despite assurances from the front desk that the problems were fixed. 3 nights of no hot water for showers. The Television reception was horrendous and basically unwatchable. I suspect they are trying to avoid paying for cable or satellite and are using antenna airwaves. Management was never available and would always be in tomorrow but alas, tomorrow never comes. I tried phoning to talk to Lili Vlad the general manager but was put on hold forever with no pick up. My perception is that they manage though avoidance and hope you just go away and they don’t care if you come back. For compensation on check out they waived the parking fee which is ironic as parking was one of the few things we had no problems with. 3 rd world experience in one of the richest cities in Canada for $300 per night.