The Bagel Zone - Burlington

The owner is extremely unprofessional and will call you rude names Simple bagel orders take 15 minutes Multiple times I've ordered food with no one in front of me, and the people after me are served their food

The bagels are very good, but.... When I'm 7th in line, I expect to wait my turn. But 24 minutes? This was a rough 24 minutes because I actually wanted to go behind the counter and start helping. For the record, the wait was not due to work load, it seems that is the pace of the employees. The guy on the register was filling the orders, and it seemed like there was no urgency. Customers are looking at each other awkwardly. My wife loves the bagels, otherwise I would never come here again.

I have frequented this shop a half dozen times. Several times I bought a few dozen bagels to bring for work, I noticed that selection could be limited. Today is the last time I will ever come here. The place has always had hours starting at 6:30 am. Today there was a handmade sign on the door indicating they would open at 7 am. I waited 15 minutes and stood outside at 7 am. They went about their business opening the shop said something to me through the door not sure what and unlocked five minutes later. Then the owner proceeded to scold me because turning the lights on is the obvious sign that they were open rather than the sign on the door . He then took someone who showed up 15 minutes after me because he had somewhere to be. When they finally got to me around 7:10, I ordered two dozen bagels and asked for an assortment. The owner proceeded to tell the worker what I could and couldn 't have. I don 't know of any bagel shops that tell their customers what they can have from among the available varieties but this owner is apparently one give him extra egg and plain . In the past, I have come here because it is convenient and the bagels are ok. I once saw this same owner scold his counter worker for giving away certain varieties of the available bagels. The guy is an ! . I will drive out of my way to never give my business to this shop again.

Hello world please, listen the owner Joe, act in a very strange manner every time i go there, he always has this weird way of blurting nasty random things when I'm placing an order i always ignored him. but 12/29/23 at 1:08:33, weird random things again, this time he gave me a good reason never to go back there This time while giving my order to the cashier, here he goes again saying things acting as if we were taking to long to place our order, now mind you no one else is in the store as if the line is being held up, the order took less two minutes. ok i get home open the bag my food all wrong, i called the store he answers the phone he tells me, yelling, BUT IT COMES LIKE THAT! i say but that's not what i ordered he went back a forward with that same attitude for awhile until i decided to say, ok you are right. I'm thinking I've had enough. that's when he said come back ill give you your money back. he said it in a laughing tone, matter a fact the whole time on the phone with him he sounded as if he was amused. The man can't be all there OR maybe he gets off this way treating certain people like that. Who would do that to a customer? HE HAS NO RESPECT FOR CERTAIN PEOPLE. THIS I KNOW sign He won't get a chance to do it again.

The owner was incredibly friendly, helpful, and seemed genuinely happy to be in the bagel business. I was impressed with the customer service, which is very important to me when I'm spending my money at any establishment. We ordered a baker's dozen of bagels, including everything, poppy seed, blueberry, cinnamon raisin, and French toast. We also got garlic herb and veggie cream cheese. So far, I've tried the everything and poppy seed bagels, and both were perfection, generously topped with seasonings (check out the photos comparing The Bagel Zone with another bagel shop — The Zone definitely wins!). The garlic herb and veggie cream cheeses were both tasty, but the garlic herb was absolutely delicious. All of this was fairly priced at $21.