Shake Shack - Burbank

Tonight was the 4th time ordering here the Burbank location. The burgers and bacon cheese fries are very tasty! Especially those fries! One thing though, if you tend to order double cheeseburgers check your burger before leaving if you order take out. All 4 times I have ordered through the app I have ordered double cheeseburgers and every single time they give me a single... I know I could loose some weight and I'm better off going with a single but if I order and pay for a double that's what I should be given! Thanks to finally learning lesson, I checked my order before driving off and sure enough they gave me a single again, lol!!! The manager that helped me when I came back in with my burger was very quick to address my issue. She immediately had the crew in the back make me a new DOUBLE cheeseburger and told me to keep the single. She was also kind enough to provide ms with a few free burger coupons which I appreciated. Moral of this story is check your order before leaving with your food and if they get it wrong (many times over) just speak with a manager and be polite about it. I wish I would have gotten her name but thank you Ms Manager for talking to the crew about paying better attention to the orders coming in and taking care of me as well. If it wasn't for you I would be slamming this place with 1 star for constantly getting my orders wrong but thanks to you I'm giving it 4 stars and the food really is good.

Great burgers but is pricey. Better than in and out forsure. Don't have any options other than soda on the soft drink machine. Staff was great on the day I went 04/23/22

Great burgers but is expensive. Better than in and outside security. You have no other options than soda on the soft drink machine. The staff was great on the day I went 04/23/22

Came in after settling arguments over 3 different restaurants for lunch. My friend finds their burgers too salty but I think they make a better burger than similar competition. The staff is friendly. Enjoyed the tablet based ordering to avoid social contact. Even with mandates lifted, they still have signage up and employees are masked. Overall, a great burger joint.

The food here is absolutely disgusting. I had high expectations for the shake shack .. I 've heard it referred to as the 'in-n-out of the east coast '.. this place is garbage. The only things worth trying is the custard and the shakes. The food is disgusting though. I almost puked after leaving and had a stomach ache for the rest of the night.