El Pollo Loco - Burbank

My eating experience was one by which I know as patrons we are enabling restaurants to be lazy, disregarding and unethical in treatment if consumers. Yes, not holding companies accountable for their lack of regard for monies we earn working just as their employees not held accountable. These pictures reflect a container of rice I received from ElPolloLoco on First St. In Burbank. Now I have a couple of receipt from this location because of various concerns and food not fit to send out for consumption but was buried under fresher grilled meat. I know others know that site When I was sharing the experience with a group management staff one chuckled at the reality of meat being hidden under fresher meat. I think that individual have also gotten home to find a few pieces not eatable. When do we start with holding our money and let business like such go on... Close your door... Even the employees deserve the loss. Work Integrity/ethics.

The restaurant was very busy during lunch, but the staff took our orders quickly. The prices are reasonable and the quality of the food is good. However, the drink station was a bit off-putting. The dining areas were also dirty, so we may opt to just get takeout next time.

Worst service ever! After a long day of shopping to get ready for my giving birth, we decided to go get Pollo loco. We were in the drive through for 1hour. Finally out turn to order, the guy asked us to hold for a second.. 30 minutes later we decided to move up and order with the guy. We go up to the window and just said we can't order anything. So we finally go inside and they say they are able to take our order inside. They handled this very poorly, I honestly just feel bad for all the time waisted.

3 times in a week that I have for a Chipotle Avocado Burrito and I a different kind of Burrito.. I told the guy three times to make sure he prepares the Chipotle Burrito, and gave me something else.. I'll never go there again.

I went to the restaurant last night at 10:15 and the employee at the drive-thru told me they close at 10. I continued to question him and realized he was lying. I will be contacting the manager about this incident. This is just another example of poor management and lazy staff.