Sanchan's Thai - Bulwell

Very friendly owners, lovely food always have a good experience Food: 5 Service: 5 Atmosphere: 5

This Thai food restaurant is really good for their food. We ordered red curry duck, pad Thai (the beef is a bit dry) and Thai mixed starter tonight. Good taste and we like it much. Recommended for Thai food lovers. Service: Dine in Meal type: Dinner Price per person: £40–50 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: Red Curry, Pad Thai

Fantastic food and service would definitely go again soon Food: 5 Service: 5 Atmosphere: 5

We visited on a weeknight, so didn't expect it to be busy, and it wasn't. Service was very good, and we received a warm welcome. We shared two starters and had a main each plus two soft drinks each. The bill was quite high £61 more than we usually pay for similar meals. Starters were good, and my friend's main was also good. Unfortunately my main, a tamarind sauce, was really bland something I never thought I'd say about Thai food. There was a large menu and most dishes were available as vegetarian. There is free on street parking nearby.

Told the waitress the Tom Yum soup was salty and flavourless albeit at the end of the meal as to not spoil the occasion before finishing. Only tried a bit and left the rest but received no apology or offer of a refund. Her response was to say ok and no concern for the fact it was handed back 2/3rds full. When the bill was received I was surprised to be charged for the soup after bringing it to their attention that it wasn 't nice. Manager (guy in his 50s who I suspect is the owner) eventually came over and gave me what I can only describe as a death stare after we refused to pay for the soup and just said what ?? to our faces. At that point things turned very sour as I wasn 't happy at being spoken to in such a confrontational way and made him aware of this. Even so he carried on arguing with me and failed to take any responsibility for the food that had been served. The restaurant was empty as it was almost closing time so I assume he thought he could get away with being rude to us! I pointed out there had been no apology to which he replied do you want me to grovel ? The level of disrespect was off the scale. We got treated like we were scamming them even though it was the cheapest item we bought. Couldn 't believe he felt it was acceptable to react in this way to a customer who was still paying over £50, just because I wasnt happy paying for a tasteless soup. Thai food and Tom Yum should be bursting with flavour, galangal, chilli, lemongrass etc. All I could taste was salty water with a tiny hint of tom yum flavour. Basically they 'd not used enough paste and tried compensating with salt whether by mistake or to save money who knows...? If you pay for your meal expect an ok service/experience. If however you decide to complain about something, be prepared to get spoken to like a piece of dirt! Was basically made to feel I don 't know what Thai food should taste like (despite the fact I 've eaten Thai food hundreds of times). That 's your opinion.... I was told. Perhaps not though as there 's another review on here critical of the Tom Yum soup. Despite the soup, I was prepared to eat there again until the manager behaved like that as I did enjoy the Som Tam. He needs to go back to customer service school. The restaurant lost two customers today because of the manager 's attitude. Real smart for the sake of a £7 soup that genuinely was substandard!