Thai Express Burlington - Buffalo

Your hours say you're open but you're not. I drove all the way here for my dinner and you're closed. Waste of time and gas which is expensive! Not happy!!

Poor experience, I asked for chicken pad Thai with no bean sprouts no tofu and usually in the past they would substitute with more noodles. They said it’s new policy now due to the rise in costs..however I’m saving them money by not giving me the two additional ingredients..they wanted me to pay more for more noodles..this was already $12.75. Won’t be eating here again, such a tiny portion for a lot of money. Photo is exactly as given.

RUDE! Why advertise items you don't offer? Wasn't listening to what I was asking, telling me I had to order first while I was telling her what I was looking for, item came up on register monitor, told her I wanted that item, she responded by saying she couldn't see... How do you expect to get business when you are that rude? The flyer I received listed the item and the location so horrible advertising from head office also... or maybe good advertising to get people in, but once people find out they went there for nothing, they won't be ordering anything else. Good thing I was in a food court, ran right to Koya, so much better food and service.

Used to really enjoy this branch of Thai Express as their food was always on point. Went yesterday post pandemic and their quality has taken a severe hit. I ordered the basil chicken and the aubergine was most definitely not meant to be consumed (see pic , it looked spoiled. Chicken is forever simmering in boiling water....The Tom yum soup was scalding water (the plastic lid melted! and lacked flavour. This is a place we used to LOVE coming to, sad to see it's decline. Won't be coming back again.

Poor serving size 1 one tissue paper water not available