Mcdonald's - BROMLEY

I would usually agree with if you like something tell others, if you don’t tell the manager but on this occasion the staff don’t appear interested. Had table service, got told milkshake isn’t working, asked for a coke and what about the price difference. Looked at me in surprise. Gave up trying to communicate on what to do about it. Meal had one portion of fries missing but didn’t get a receipt to prove it. Food lukewarm, mozzarella sticks clearly been sat for a while and quite solid, Big Mac rather cool. Husband took it back, he took it and asked for a replacement. No apology. Eventually he went back to the counter to ask for it. No apology.

There was a rat in the kitchen. I walked in and immediately noticed the staff panicking over something. I looked over and there was a rat

Went there as usual on Friday 2nd December and thought I’d change things up a bit. I bought myself a big tasty rather than my usual cheese burger. When I was eating it, it tasted a little off. Went to sleep and woke up at 4am throwing up. I was throwing up all day and in the end had to call an ambulance because I kept choking and panicking. The paramedics confirmed this was food poisoning and the Big Tasty was the only thing I had eaten all day. Can’t say I’m happy you guys gave me food poisoning. Sorry to say you have lost yourself a customer! Not only that, the waiting times in the evening are always awful and the staff are extremely rude!

Early Wednesday evening, had to wait as usual, wrong food cold but didn’t check until home (5minutes away) was just as bad last time (6 months ago) we won’t be going back.

The food (burger and fries) is, at best, tepid. The Coke is almost room temperature. At least they're consistent it's the same every time I go there whether it's a busy time or quiet. How difficult is it to get this right?