Crystal Jade - BROMLEY

Ordered a takeaway and the pork dumpling’s were completely raw inside, they hadn’t been cooked at all

Amazing food and great service. I would definitely recommend the Oyster Chicken, the Singapore Chicken and the Sweet and Sour Chicken.

Ordered a take-away from here Monday night through the Just eat app. food arrived 20 mins early and driver was very eager to get away. When i took the food out the bag i was horrified. Rice was overcooked and covered in a snot like substance with what i think was meant to be meat and vegetables and no flavour. Ribs were slimy. Chicken chow mein was overcooked and slimy. sweet and sour sauce was cold and jelly like. Prawn toast was cold and dripping with oil. Called the restaurant to complain and ask for a refund and was told that all delivery drivers had gone home but the restaurant was open for another hour? i was also told that nothing could be done as the boss wasn't there and only he could make a decision. was told to call the following day and to keep the food as it would be collected when a driver was sent to me with my £35. I called the following day and was told that they would issue the refund but i had to call just eat first and let them know that i wasnt happy with the food and that i wanted a refund. i was told that no driver would be sent with my refund until this call has been made. So i call just eat to be told that there was no need for the call as it was a cash payment and the call to just eat is only needed if a card payment was taken. I call the resturant again and they say that they would send a driver out to collect the digusting vile food and to also refund me my money. i asked 3 times how long this would take and and on the third time i was told 45 minutes. An hour goes by... i call back and speak to the same lady and am told that she will contact the driver for me and call me back...30 mins goes by with no call back. I call again and speak to the owner and he shouts at me and tells me that its not his problem and that i need to come to the restaurant. Reluctantly i make my way to the restaurant where i am greeted by 2 members of staff and the owner, who are all incredibly rude. they are all shouting in Chinese at me and had the cheek to go through the bag of food to see if i had eaten any, which i hadn't. eventually got my full refund!. Save yourself the time and hassle, do not use this sham of a restaurant! not worth the hassle.

This resrtaurant have no regard for people with allergies. I ordered food without nuts as my wife has a severe nut allergy and the dish turned up with sprinkled nuts on the top. When I phoned to complain they said that I should have ordered without, which I did. Obviously with a wife that carries an Epipen I am very aware of the dangers nuts can cause. An apology would have gone a long way or a replacement dish sent quickly to complete our order but they were more concerned about denying any knowledge of the error and trying to blame me. I would urge anyone with a food allergy not to use this restaurant/take away.

Nine of us went to this restaurant for a birthday dinner, and unfortunately, the experience was terrible. The service was very slow and poor, with orders being forgotten and drinks taking forever to arrive despite multiple requests. To make matters worse, the bill was incorrect, with extra items charged. We will not be returning to this restaurant, as there are other, better places to spend our money.