To Be Thai Restuarant - Broad Channel

Delivery person did not follow delivery instructions. I asked them to meet me at the main entrance and he did not.

I don't know who the chef is but that trio chef special does not slap! They forgot to put the basil sauce after deep frying the seafood. I didn't order tempura.

This is more of a 3.5 star review. The reason I cut off points is cause even though the service was excellent and the food was pretty good. I did not like a couple of things though.First thing, the menu said that the price of food in the menu included a credit card fee. So if we paid cash there would be a 4% discount. No problem, I paid with a credit card when the bill arrived. I noticed that there was an additional charge added to the credit card despite what the menu said. I ignored that, no worries.Next thing we noticed was that a 15% tip was already added to the final bill. So credit card charge and 15% tip. Our bill went from about $65/$70 to $83/$85 just with these charges.I still ignored it and went ahead and paid the bill. When it was time to sign the check I noticed it again had the tip option added. This time the options were to select from 15% to 25%. The tip calculated was based on the final amount I had paid that already had the 15% tip added. This really put a bad taste in mouth for this restaurant. I mean after paying close to $85 you want me to add more tip?Anyway I went ahead and just cause the service was really good I added another 5% tip to make it 20% tip in total. Realistically that was almost 25% in tip cause I calculated the 5% on the tax and previous tip. Anyway I didn't like what they did and in the future I'll probably order take out or delivery from them instead of dining in. The tip system has really got out of hand.Be advised that the menu is old and the prices are lower in the menu than what your final bill will have.

Always send out brown rice that is not hot and yesterday I asked for my noodle dish to NOT be spicy and it set my stomach on fire.

I don’t like to give bad reviews but this was a horrible experience. I called to make a pick up order for chicken pad Thai but because I asked for mixed veggies as well which I was willing to pay for if it’s extra, but they did not even make it or call me to let me know that they don’t do mix. Not only that, but the pad Thai they gave me was very smelly and just had a horrible taste, like it was just done out of rush and no care. This is unprofessional. When I asked why they didn’t call me they said they don’t have call back numbers… because the vegetables would be extra two dollars which I was willing to pay for, they did not even make my food and I had to wait even longer… for pad Thai that was really unprepared and just tasted awful. Horrible experience. This kind of service to customers shows you only care about the money and not servicing customers that want your food. No good.