Bristol Guild Cafe - Bristol, City of

It's a nice looking cafe, the coffee was good, the staff were friendly and kept apologising for how busy it was. Really enjoyed going there and would come back. It now seems we are also going to buy a lamp which was not something I planned when I came in.

Really upset and disappointed with what has become of Bristol Guild. I went in with my daughter and bought four boxes of chocolate as gifts for friends. Each was £7.50 for a box of 9 chocolates a price I was willing to pay at the iconic Bristol Guild. My experience went quickly downhill as I approached the tills to pay having been directed to the downstairs tills by another member of staff who informed me that they had green tissue wrapping paper. After paying, they refused to wrap the boxes arguing 'they don 't do that for non fragile items ' and said they didn 't have any green tissue paper even though it was clearly visible to both of us. They even seemed unwilling to take off the price tags when I asked if that were possible. They further argued that they didn 't have time to gift wrap although there was only one other customer present in the store. I do hope this was an exception in terms of customer service otherwise it is hard to see how Bristol Guild will survive on the high street in the current climate. Rudest customer service staff I have encountered in years sincerely disappointing.

Service just not good. Inflexible when they could not provide exactly what I wanted, even when alternatives were available. Then a hint of anger when I made suggestions for which I was prepared to pay extra. Shades of Basil Fawlty. No wonder we go to Amazon.

Service not good. Inflexible when they could not provide exactly what I wanted, even when alternatives were available. Then a hint of anger when I made polite suggestions for other options for which I was prepared to pay extra. Shades of Basil Fawlty. No wonder we go to Amazon. Two days later, this still angers me. The perfect birthday present in the shop window. But they have a slightly different item for sale at the counter, only it's just not quite right. It's the simplest thing to swap. AND I offer to pay more. Obstinate refusal, bordering on anger. We're always told to patronise local stores as they are struggling. I'm sorry, CUSTOMERS JUST WON'T. With service like this. we'll go to Amazon.

As it used to be. It is just for cake or snack now and when we went there were srill building problems. It probably reopened too soon. The restroom is better than before tho.