Burgerfi - Briny Breezes

Last Friday went for dinner with family....I have been there before. The location is going down hill fast. Very dirty place, self service machines not working, girl behind the cash register looked like she just got out of bed. Once the order was placed I went to make payment. First thing: how much tip I wanted to give, starting at 20%, 25%. No option to skip. I ask girl what to do. She hit a few buttons to skip it with attitude and made a nasty sound. Why do I need to trip fast food worker.Next the drink station were full of trash and more than half of the drinks were unavailable no lemonade ?. Will be a very long time before I go back to this location.

Walking in I noticed not one employee smiling,, I got the burger fries and Diet Coke for $10 the burger was small and very thin and did not taste good they put two pieces of cheese on it that we're not melted at all it was very odd I left there so hungry and had to go somewhere else to get something to eat I will not step foot in this place again and I do not recommend it at all the fact that the place was empty on the Saturday should have been a clue they're not popular for a reason, they boasted hand-cut fries but the fries are not even hot or crispy, extremely disappointing

The place didn't have one single person in the restaurant, I see why, we definitely didn't feel welcome! We placed our order and received it right away. It was clear from the first bite of the burger and fries that they had been sitting back there since lunch it was almost 7:30 pm. The burgers were like eating the bottom of a shoe, so dry and old, the fries were dried and shriveled.Very disappointed.

Service was good. Burgers are on the pricer side, even when compared to Shake Shack. Although, the burgers are tasty, they just aren't as good as Shake Shack. It's just not the same.I do love the idea of using cage-free, no hormone, or antibiotic beef. Just not sure that justifies the pricier menu.The color scheme and layout is too smiliar to Shake Shack as well. It's hard not to compare the two.More of a 3.5

Jill was amazingly helpful and nice.Customers Service outstanding!