The Flour Pot Kitchen Brighton Beach

This charming café has a diligent and cheerful staff who always provide top-notch pastries and coffee. Definitely worth a visit!

Awful place. There was an odd atmosphere amongst the staff who seemed more interested in organising their Saturday night social plans, pouring themselves beer, rolling cigarettes in front of the kitchen, self congratulating on their amazing work and rota’s before proceeding to smoke on the premises wearing branded uniform. Had a lovely coffee in a paper cup what a shambles. The owners need to ask themselves if this establishment represents the best of Brighton. It is an embarrassment.

My husband and I decided to go here for a mid morning coffee and pastry with our baby boy, after seeing a review on YouTube. We waited more than 20 minutes outside for a table we were waiting so long that my husband had to sit on a bench outside to feed our little boy. I got so fed up of waiting in the sun when I could see empty tables inside, so I asked if we could sit inside to which I was told we could go straight in and sit down. Why no one would have offered that to a family with a six month old in the first place, I’ll never know! The table was dirty and we were still made to wait a good few minutes before we could order. Our food came out well before our drinks my husband was also served the wrong drink. The concept and location of this place is great, and the food was good, but the staff seemed like they couldn’t be bothered to be there it’s a real shame as it lets the place down!

It is recommended that the opening time be updated to 8am or that the owners provide better training and supervision for their staff. This issue is not isolated to this location, as we have experienced similar passive-aggressive and slow service at the Hove branch. It is a shame to see such a great establishment with good products being let down by poor customer service. This seems to be a recurring problem that needs to be addressed. We sincerely hope that improvements can be made.

The last three times I have stopped for a coffee at around 7:45am the staff make up excuses for why they are running late. This morning another 4 customers were turned away at the same time. It’s inconvenient to your customers. Change your opening times if your staff can’t handle the early mornings or change your staff.