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Contribuiți la feedbackPopped in for a “quick” lunch with my son. Ordered him a kids katsu bento while I picked a couple of bits off the belt. Poor little guy was absolutely starving having ended up waiting 45 mins for what turned out to be a few measly chicken strips on top of a pile of wet, spicy stir fried rice (in a kids box?! , some shredded iceberg and a handful of cucumber rolls. It looked absolutely nothing like what we ordered, which had white rice and some veggies. He ate what he could, and we paid through the nose for the privilege. Never again.
Tasteless, staled and not very appetising food. The restaurant looked unclean and tired. Having said that, the Manager was kind enough to remove from my bill the food that I was not able to eat.
We thought they were short staffed as no tables were cleared even though there weren't many people in there. The waitress cleared a table for us and we explained we only had an hour max. She seemed to be the only one on duty and 2x chefs. Had to ask several times for drinks and menus. Only 6 dishes on the conveyor. One chef was doing takeaways, the other filling the front fridge, but neither of them putting extra dishes on the conveyor. Ordered hot food quickly due to time, but waited for over 3/4 hour. Another female chef turned up in the kitchen and gave us 1 of our dishes and when my husband said we had ordered several more, she snapped at us and said they would be coming. When they did come, all at the same time, one of the bowls was cold (yes, was a hot dish) We sent it back, but had no time left to eat. All the staff didn't want to be there. No water. Surrounded by dirty tables. No sushi to eat! Not going to the Brighton one again.
Ordered some fresh cooked meals as everything on track looked very tired. Could not believe chef kept putting ungloved hands into different containers to get noodles, coleslaw and other ingredients out and so much cross contamination happening. Yuk. We should have refused to pay and left immediately. Very poor level of hygiene throughout and Staff def need basic training
What a disappointment! All the fun is gone. Seedy restaurant, slightly dirty, staff completely disengaged. Online ordering far too difficult to he a pleasure. The main event, the conveyer belt, which should have held 50 dishes (I counted them off the menu) rotated the same 9 dishes in the hour and a half I was there. I shan't bother again.