The Rose - Brentwood

The customer service at this restaurant was excellent. It seemed like the manager was the one serving us, and he was friendly and knowledgeable about the menu. My chicken dish was delicious, and the spicy beef starter had a great kick to it. The staff's knowledge of the menu was impressive. Unfortunately, there was a disruptive customer causing a scene, but that was not the restaurant's fault. She just needed to lower her volume a bit.

Disappointing, is there a new owner here? We used dine here on odd occasions and always enjoyed the experience. Last Thursday was sadly not great. Firstly, to walk in and be greeted by people in the bar f'ing b'ing really loudly, surely as a family establishment management should put a stop to this. The waiting staff used to be enthusiastic and on the case, not this time, much confusion over the orders resulting in 3 meals going cold whilst we waited for the fourth. To me it would make sense for one server be allocated to a set number of tables. Food ok but not as good as previous visits with what seemed less choices for more money. In fairness, we were offered free desserts and/coffee, but by then we just wanted out. As mentioned, I would be curious to know there is new management or ownership.

I had an issue with my dinner and Tony kindly sorted out my concerns. I’m very happy to recommend The Rose.

I was organising a family gathering for a dozen of us and had a few minor teething problems initially but once the Manager became involved it all went well. He was at front of house on the evening and is everything that a Maitre d’ should be.: welcoming , friendly and efficient. The restaurant has a great atmosphere and nice decor that goes with the age of the place. A restaurant is mainly judged by its food, of course, and the food was indeed superb and good value. All of us enjoyed it and I’d not hesitate to come here again.

Posting on behalf of Wife. Humiliated in front of other diners purely for coming in with a double pram. One female member of staff pointed at newborns babies saying they can’t accommodate that ‘thing’. It’s small enough to fit through a single door so doesn’t take up much more space than a single pram! Even offered to put pram away and place chairs at the table to create more space which received huffs from staff around the inconvenience of having two sleeping babies in their chairs! Made to feel unwelcome and anxious for the duration of lunch so left swiftly within an hour. Fortunately other diners were lovely but staff are in serious need of training on how to treat customers. Numerous new mothers struggle with anxiety going out with babies and that kind of treatment of an individual struggling could have a serious impact on their mental health. Disgusting behaviour.