Dominoes - Brentwood

I'm gutted to be writing this as normally I like to write positive reviews. However, this i feel is needed so to not have anyone else in the same boat. We booked our son a birthday party at Nuclear Races (which was fantastic!! , we wanted to order dominoes for the children after the party so we called to pre order. The manager asked us to confirm exactly where so not to get confused, which we done, the manager was confident he knew exactly where we were. Unfortunately the driver did not and kept asking us where we were and where was he, us trying to help as much as we could, but not knowing the area very well it took a lot of us googling and searching to try and help him find us. Luckily a lovely man at Nuclear said he'll have a drive around and try and find him and thankfully he did. After 45mins and countless calls, we called Dominoes while the lovely man at Nuclear jumped in his car to hunt down the pizzas for our very hungry gang of children who were now extremely impatient from the adults being distracted trying to help the driver. Unfortunately our disappointment grew when another lady said another party had the exact same situation to us. Even worse the manager at the branch wasn't really interested on the phone and offered us a voucher if we lived in the area we don't! So basically just shrugged his shoulders and said it was a shame! Freezing cold pizzas arrived nearly an hour late but at least the order was correct and we finally got them, just a shame we missed out on my children's next party as they were starving after not eating the freezing pizza. Very disappointed with the attitude of the staff and driver. Won't be going back and won't be recommending to anybody and will also be informing Nuclear races incase they would like to start recommending another take away company in future.

Provided a great service for a large delivery order. Food was correct, hot, fresh and delivered on time. On delivery we were told which ones were gluten free etc. We were very grateful for the BBQ sauces. Thank you.

The delivery and the pizzas were very good however this was let down by the appalling telephone manner. Saturday 17th 5.50pm a young lady with little to no interest in the job. If she had been busy that should not be relayed to the customer.

Ordered two pizzas after a busy Saturday night out and was particularly impressed with the chap behind the desk unfortunately can’t remember his name who was dutifully multitasking and remaining on top of things when orders were coming left, right and centre. Hat off. Pizzas were relatively tasty as always, certainly hit the spot post night out!

Every time we order from this brentwood store the order is always wrong !! Or forget a pizza !! Really fed up paying alot of money and not getting what we pay for , i will not be using this store again fed up with the poir customer service