Sportsman's Grille - Brentwood

I arrived 10 minutes early with a confirmed reservation for 12 people through OpenTable. To my surprise, the host and hostess were not aware that the restaurant used OpenTable and instead kept reservations in a small notebook. Despite being a busy night, they initially told us they couldn't accommodate us, and then said they would try but couldn't give us a definite timeframe for a table. When the rest of my group arrived, totaling 11 more people, this was unacceptable and incredibly frustrating. Fortunately, we were able to find another restaurant with a 10-minute wait where they could provide us with a more concrete estimate for seating. I have never experienced this issue with an OpenTable reservation before. It was disappointing to have to redirect my group to another restaurant, and it almost ruined what was supposed to be a nice evening. It is unclear where the miscommunication occurred, but it seems that the host staff was not informed to check for online reservations. Moving forward, I am unsure if the issue lies with OpenTable or Sportsman's Grille, but it is something that needs to be addressed to prevent this situation from happening again.

I arrived 10 minutes early for a reservation for 12 people made through OpenTable, but the host and hostess at the restaurant were unaware that the restaurant used OpenTable and were keeping reservations in a small paper notebook. The restaurant was busy and initially said they couldn't accommodate us, but then said they would try to fit us in without providing a specific timeframe. With 11 more guests on the way, this was unacceptable and frustrating. Luckily, we were able to find another restaurant with a 10-minute wait that could give us a specific seating time and seemed more organized. I have never encountered this issue with an OpenTable reservation before. It was embarrassing to redirect my group, and it almost ruined the evening. I am unsure whether to avoid OpenTable or Sportsman's Grille in the future to prevent a similar situation.

S-a prezentat cu câteva minute mai devreme, cu o rezervare confirmată pentru persoanele din OpenTable. Gazda și gazda nu aveau idee că restaurantul folosea OpenTable și păstrau toate rezervările într-un mic caiet de hârtie. A fost o noapte aglomerată, așa că au spus mai întâi că nu ne pot intra și apoi au spus că vor încerca, dar nu sunt siguri când vom putea lua o masă. Având în vedere că am apărut mai mulți oameni, acest lucru nu a fost acceptabil și foarte frustrant. Din fericire, am reușit să intrăm într-un alt restaurant cu o minută de așteptare, cel puțin celălalt loc ar putea să-mi ofere un anumit interval de timp pentru așezare și parcă știam ce se întâmplă. Nu am avut niciodată această problemă cu o rezervare OpenTable. Nu sunt sigur unde a fost aruncată mingea, dar, evident, personalul gazdă nu a fost informat pentru a verifica rezervările online. A fost jenant să-mi redirecționez grupul către un alt restaurant și acest lucru a fost aproape de a distruge o seară plăcută. Nu sunt sigur dacă acum trebuie să fii timid de OpenTable sau Sportsman's Grille pentru a evita această situație în viitor