The Capability - Brentford

Mum really enjoyed the experience and was made to feel very special.

The food was delicious but the service was very slow and haphzard.

Beautiful, luxurious setting Excellent service from all staff Seamless effortless hospitality Nice thoughtful touches such as birthday card and special dessert decoration for special occasion Fantastic vegetarian menu

So impressed were we on our initial visit that we are joining the health suite. This hotel in Syon Park is completely as you'd expect a Waldorf Astoria to be. It has the wow factor. So beautiful setting. We were early, so had pre dinner drinks in very classy bar. The staff throughout were attentive and professional, the meal itself was as expected, exquisite and a real treat. Quality ingredients perfectly prepared. A formula that always makes my meal an experience to be savoured. Will recommend to friends.

This is definately not the food and service of a restaurant you would associate with a Waldorf Astoria Hotel. The food was extremely sub standard, after the starter we waited 40 minutes for our main course only for it all to arrive COLD. This was then returned 20 minutes later the food was returned only for the Steak to be served Well Done!!! Having served Cold food the first time, you would imagine there should have been some attention to the second effort. We did not have desert or coffee due to waiting 2hrs 20 mins for 2 courses. Front Desk and our Waiter were good, however the experience was totally ruined when we head the head waiter talk and moan about us only 6ft away, not realising we could hear...never again.