Tim Hortons - Brantford

Tip: Ask for the honey mustard sauce, it's delicious and goes really well with the soup and donuts. The breakfast sandwich, on the other hand, was so bad that I had to throw it out.

The young Indian girl working at the restaurant in the morning is terrible. Every time I go there, she shortchanges me by $2. Even after getting caught at least 100 times, she still tries to pull the same stunt and thinks it's funny. Beware of her when checking your change!

I would give this restaurant 0 stars if I could. The morning manager was incredibly rude and had no customer service skills. Despite the girl who took my order saying my special request was no problem, the manager rudely told me they couldn't accommodate it and that I had to accept what they gave me. When I asked if this was just a policy at this specific location, the manager continued to be rude and essentially told me to either deal with it or leave. I chose not to order. When I called to complain about the manager's behavior, I found out she was the one who had spoken to me in such a disrespectful manner. This experience was so unacceptable to me that I never thought I would boycott this restaurant or leave a review. (I also never write reviews, but as someone who works in customer service, I would be fired if I ever spoke to a customer the way she spoke to me.)

Rude employees. strictly refused to give ice water in plastic cups, even I was ready to pay for it. I will be in almost all other tim location ice water in plastic cup. the young in the opposite denys strict.

This is the worst team of employees I got here everyday and they can not get the order right or even take the order, then to top it off you try to correct them on your food and then deby you service, I hope someone reads this and the manager get there ethics of the workplace in order