Kfc - Brantford

Waited for 35 minutes for my order and the crew asked me to pull my car in the parking area and will bring the order out in few minutes. They are not at all busy but still took 35 minutes. Not coming back for sure . But I don?t understand what is the reason behind it as they were not understaffed and it?s Saturday evening time and no rush and still took 35 minutes

The service was horrible!!The people were laughing on the intercom when I ordered and when I got to the front they were laughing and acting childish at the window. I wasn't sure if they were making fun of the customer on The intercom or if they were making fun of each other.It seemed like no one knew what they were doing something as simple as changing the receipts from the debit machine. The debit machine was Messed up and thankful to One lady who worked to fix it. She was nice enough to apologize to me.. I then had to ask for my drink.overall it was a joke And I will never go there again. I wish I would have read the Other reviews. The worst customer service I ever had. Just go to the old one downtown or go to the mall.I do not recommend this place. Haven't even eaten my food yet I am afraid to. I never write reviews but I felt The need to do so!!

We decided on KFC for dinner because it has been ages since have had the famous big crunch sandwich. Hubby went in and ordered. He said there was a fellow complaining and quite agitated about his long wait the whole time which made everyone uncomfortable. It is chicken and it has to be deep fried to a certain temperature sheeesh. It did take quite awhile for our food for take-out about 25 minutes but there was several people in line waiting for large bucket meals. I am glad we were not idling at drive-thru for that long. Food was great, not too greasy, very crispy! Hubby came back 2 days later and ordered a 4 piece meal. Same wait time as before. No gravy as it ran out and was right before closing at 8pm which is understandable. Chicken was fabulous so compliments to the cook in the kitchen. If they can work on getting the orders out faster there would be positive results and reviews!

If I could give this experience 0 stars, I would. I walked in to get take out, since the drive thru line was long. All my daughter wanted was a combo with tenders and popcorn chicken. The lady taking my order wouldn't offer any such combos, so I ordered a 3 piece chicken tender combo with popcorn chicken on the side. I waited over 40 minutes for my food, and only got it after I said I'd like a refund and to not get the food after waiting so long. Once I gave the food to my daughter she opened it in the car, and it REEKED of cigarette smoke. How can food smell and taste like cigarettes when restaurants are non-smoking? It stunk up my whole car and was inedible. She ate some of the popcorn chicken since it was in a paper sleeve, but the chicken and fries were inedible!! During my 40 minute wait another customer wanted the same order as my daughter. A third customer said it is called the boneless box and costs much less that what I paid. NEVER AGAIN WILL I GO TO THIS KFC!!! I tried to call the restaurant to talk to a manager only to be put on hold and hung up on.

This is one of the more newer ones I tried. Haven?t had KFC in a long time as my body doesn?t really like it. However I get that craving for it! Great customer service, vary friendly staff. Enjoy peeps ????