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Contribuiți la feedbackI had a very disappointing experience at this restaurant due to its lack of cleanliness and professionalism. I witnessed one staff member eating in the kitchen while wearing gloves, and then he proceeded to touch various appliances without changing them. When a customer came to place an order, he made her food using those same gloves. It was quite off-putting. Additionally, another staff member at the register was swearing throughout the entire process of taking our order, which added to the unprofessional atmosphere. The chips that accompanied our wrap were stale, and the protein smoothie we ordered was poorly blended; we ended up tasting chunks of ice and the protein powder. To top it all off, the bathroom was in a filthy, disgusting condition. I have never encountered such poor service at a Tropical Smoothie location before, and I will not be returning.
Used to love this place- horrible quality control and horrible staff continue to mar its reputation. Not cheap either. I get the same smoothie every single time and its only made well 50% of the time if I?m being generous. I asked about military discount after my order came out to 28 dollars for two people. Girl taking my order laughed and said ?i dont even know bro?. I learned how to make their best smoothie and chicken wrap myself just to do less business with these people. Ive been to locations in other states and had a spectacular experience.
This was my first visit to this restaurant, but unfortunately, I was turned away due to being "understaffed." I had hoped to find something to raise my blood sugar levels since I was feeling dizzy. I'm really disappointed; during my short time there, I saw them turn away four customers. For a first-time visitor, this experience was quite discouraging. I’m sorry, but I won't be returning, and it's unfortunate that I could have contributed to four sales today.
We were on our way to SeaWorld with our kids and didn't have time to figure out what was going on, so we attempted to call the restaurant, but no one answered. Unfortunately, we had to leave without our food. My wife just informed me that their corporate office has refused to refund the money that was charged to our account for the order we never picked up. This experience reflects very poor customer service.
So I gave them a chance for redemption and the place looks like it has new management and it's much better than before. Clean, fast, friendly and looking like TSC should look! Thank you for the excellent chicken southwest wrap. I've had this wrap at other TSC's but you guys made it better than I've had it before.
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