Tropical Smoothie Cafe - Brandon

The staff at this restaurant are lazy and unfriendly. I placed a mobile order for a specific pickup time due to my tight schedule and arrived exactly when it was supposed to be ready, but it wasn't. The worker informed me that it would take an additional 10 minutes. I had ordered 20 minutes prior, and all I wanted was a single smoothie. The employees gave me unpleasant looks and showed no remorse as I watched them serve other customers who had arrived after me. After waiting 15 minutes beyond my scheduled pickup time (35 minutes total), they finally made my smoothie. The worker, fully aware that it was mine, intentionally placed the drink on the opposite side of the restaurant, far from the mobile pickup area where I had been waiting. It's unacceptable for staff to take their frustrations out on customers because they claim to be understaffed (which they were not). If they worked for me, they would be fired immediately. Managers should uphold standards, but this establishment clearly does not.

I consistently have a wonderful experience at this location. It's very clean, the staff is friendly, and the smoothies are always made to perfection. The food tastes exceptionally fresh. I also appreciate how spotless the restrooms are, which definitely does not go unnoticed!

Friendly and quick. Mobile/delivery orders are always ready on time.

Today's experience was disappointing. The employee with all the piercings made a big deal over charging 17 cents for extra sauce, something we've never been charged for before. She charged my card for just 17 cents, which seems ridiculous considering the transaction cost more than that! As a loyal customer, I won't be coming back. If there was enough sauce on the wrap in the first place, I wouldn’t even need to ask for extra.

Friendly and quick. Mobile/delivery orders are always ready on time.