Ihop - Brandon

Ihop is one of my favourites to eat. we have come to this place several times and had to wait very long, either they are underused for chefs or server. we have understood this scenario patiently. Today, however, the hostess complained that we are going back as a crowd went up. she said there are only three servers today. she sat two separate families after us. When the hostess put the families down, did she say she didn't serve? does she not do the weekend? as the last weekend she had a stallion attack. I can understand their feelings, but in a servier business you can't talk like that. we sat 10 minutes our server lisa visited the other families who sat after us and cried about the tables she will be with us. it is so disappointing that their servers/hosts are their first eyes, contact and talk and the representation of their business depends on their personal character. so if they ask me, this place is not so good. it should be lifting and welcoming.

This wasn't a good day for Brandon IHop. Wait time terrible! Sitting time was terrible! Me daughter had our taste buds set on sirloin tip breakfast was not cooked to our order, my daughter finding something in her plate you don't want to eat. I didn't finish my plate because of the texture wasn't what I ordered so no our experience was terrible. Might I say this was my very first time eating at this one. So sad I couldn't finish my breakfast. They were a lot under staff.

Our server went above and beyond tonight! My daughter left her retainers rolled in a napkin on the table. Hours after leaving the restaurant, my daughter realized her mistake. We called and spoke to our server, explaining how much those retainers meant. Our lovely server actually dug through trash cans and bags to find them. She even rinsed them off and and told us she would have them ready for pick up. We are extremely grateful and super thankful for all her efforts. Truly an amazing person. Our dinner earlier that evening was great and she was perfect, but after all her additional help I want to give make sure to give her a shout out and let everyone know what a great place this is to visit.

Nice waitress, but my daughter ordered the spicy beef bowl, but it came as a burrito and all they did was go back take the tortilla wrap of and dump it in a bowl, no rice. What a joke....

The pumpkin pancakes are delicious ? place seems to stay busy and the waitress was very pleasant. Restaurant was very clean even with the packed house the staff had!