Tim Hortons - Brampton

Service: Take out Meal type: Brunch Price per person: CA$1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Bagels

Was promptly served. Service: Take out Price per person: CA$1–10

Hi i went to order at this tim today morning. I told that girl full order and then during pickup she gave half of the items and for the other half she say i didn't charge you for that. It’s second time it happened . Then i had to order again and clearly she wanted us to leave and she delivered our order harshly. She is rude and fumble orders and say i didn't charge you for the order. I don't know if she doing it on purpose. Service: Take out Meal type: Breakfast

This is my Tim’s right off the 407 and on my way to work. They are usually pretty good fast, friendly. However, there are times that they can miss the mark. Yesterday I was late for work 8:30am) but needed 2 gift cards to say thank you to some colleagues. It was a long wait in the drive thru so by the time I got to the window, I was really getting late for work. When I was handed the gift cards, the fist one had a sleeve with coffee stains all over it. I let the girl know and she seemed upset. I took the sleeve off and noticed they gave me an old scratched up gift card. I asked her to change it and she said she couldn’t. Then the second card came and it was a “Happy Birthday” card. I told them I just wanted a regular card, not happy birthday. She responded saying that I never told them that. I asked them to change it and they said they could not. They brought the manager who told me it would take long and I would have to either come in or come back later. I am not usually a confrontational type, but it was a simple order 2 Tims cards and please change this used card and the Happy birthday card. I told them I was late for work and did not have time to come in. She responded that whether I was in the drive thru or inside it would take the same amount of time. True, but there is also finding a parking spot, going in, waiting for them, etc. I started to think about it more and figured they would hustle if I was holding up their drive thru line. My apologies to those behind me, but I needed them to fix the problem fast). They started to really hustle and got me a Thank You card instead. I was out in about 3 minutes. When I got to work, I saw the thank you card, but the used damaged card was still the same. I was so upset. In the end I went to another Tim’s to get a new card and will use the old scratched one for me. Not impressed!!! They can do better. And if they make a mistake, they should own up to it and solve it instead of being rude and arrogant to their customers or putting them at an inconvenience.

Washroom was not clean and had poolin water Meal type: Other Price per person: CA$1–10 Service: 2 Atmosphere: 2 Recommended dishes: They'Re Calling It a Cheese Croissant